Appointment Scheduler

Patient Appointment Scheduler

Onsite - Quezon City Night Shift

Job Summary

We are looking for a detail-oriented and patient-focused Patient Appointment Scheduler to support our healthcare operations. This role is responsible for coordinating patient appointments, handling scheduling inquiries, and ensuring patients are connected with the appropriate healthcare providers in a timely and efficient manner.

The ideal candidate has experience in healthcare scheduling or patient access, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment while providing a positive patient experience.

Work Arrangement

• Location: Bridgetowne, Quezon City
• Work Setup: Onsite
• Schedule: Night Shift

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments across different specialties and provider locations.
• Handle inbound and outbound calls related to appointment scheduling, reminders, and follow-ups.
• Assist patients with general scheduling inquiries and appointment-related concerns.
• Review patient information to ensure accurate appointment assignments based on provider availability and scheduling guidelines.
• Coordinate with healthcare providers, clinical teams, and external offices to facilitate patient appointments.
• Maintain accurate patient demographics, insurance details, and appointment records in the system.
• Verify insurance information and identify referral or authorization requirements.
• Escalate urgent or sensitive patient concerns to the appropriate clinical personnel.
• Ensure accurate documentation of patient interactions and scheduling activities.
• Maintain patient confidentiality and comply with HIPAA and organizational policies.
• Support service quality, patient satisfaction, and operational efficiency.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of experience in healthcare scheduling, patient access, medical administration, or a related healthcare support role.
• Experience in a hospital, physician practice, specialty clinic, or healthcare BPO environment is preferred.
• Familiarity with EMR/EHR systems such as Epic, Athenahealth, or similar platforms is an advantage.
• Knowledge of medical terminology and healthcare appointment workflows is preferred.

Skills and Competencies

• Excellent verbal and written English communication skills.
• Strong customer service and patient-handling skills.
• Good organizational skills and attention to detail.
• Ability to manage high call volumes and multiple scheduling requests.
• Strong problem-solving and time-management abilities.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in computer applications and healthcare scheduling systems.
• Ability to handle sensitive information with professionalism and confidentiality.

Ideal Candidate

• Patient, compassionate, and service-oriented.
• Professional and confident when communicating with patients.
• Adaptable and comfortable working in a fast-paced environment.
• Accountable, organized, and detail-oriented.
• Committed to delivering an excellent patient experience.