General Manager – F&B Operations

General Manager - F&B Operations

Location: National Capital Region

Work Setup: On-site

Employment Type: Full-time

Job Summary

We are seeking a highly capable and business-oriented General Manager - F&B Operations to oversee the overall business operations, performance, and growth of a food and beverage business. The successful candidate will be responsible for developing business strategies, driving financial performance, strengthening operational capabilities, and ensuring consistent service and product quality across business locations.

This role requires a hands-on and strategic leader with strong commercial acumen, financial management expertise, and proven experience managing multi-site operations. The ideal candidate can lead teams, build effective operating systems, identify business opportunities, and translate organizational goals into sustainable business results.

Key Responsibilities

• Business Strategy and Leadership: Develop and execute business strategies, operational plans, and initiatives aligned with the organization's objectives and long-term growth plans.
• Business Performance: Oversee overall business performance, ensuring achievement of revenue, profitability, and operational targets.
• Operations Management: Lead and oversee day-to-day operations, ensuring efficient processes, consistent service delivery, and compliance with company standards.
• Financial Management: Oversee budgeting, forecasting, financial planning, cost management, and overall profit and loss (P&L) performance.
• Business Growth and Expansion: Identify growth opportunities, support expansion initiatives, and ensure operational readiness for new business locations.
• People Leadership: Lead, coach, and develop the management team while building a strong leadership pipeline and succession plans.
• Operational Excellence: Establish effective systems, policies, procedures, and performance measures to improve productivity and operational consistency.
• Customer Experience: Ensure high standards of product quality, customer service, and overall guest experience.
• Cross-Functional Management: Collaborate with Marketing, Finance, Human Resources, Supply Chain, and other departments to ensure alignment and effective execution of business initiatives.
• Performance Monitoring: Establish business performance indicators, review operational results, and implement improvement plans to address performance gaps.
• Executive Reporting: Present business updates, performance reports, and strategic recommendations to senior management.

Qualifications

• Bachelor's degree in Business Administration, Management, Hospitality Management, or a related field is preferred.
• At least 5-8 years of relevant experience in food and beverage, hospitality, restaurant, quick-service restaurant, or retail operations.
• Previous experience managing multiple business locations, operational teams, or business units.
• Proven track record in driving business growth, improving profitability, and achieving operational targets.
• Strong knowledge of financial management, budgeting, forecasting, cost controls, and P&L management.
• Experience in developing leaders, managing cross-functional teams, and driving organizational performance.
• Strong strategic planning, analytical, decision-making, and problem-solving capabilities.
• Excellent communication, leadership, and stakeholder management skills.
• Entrepreneurial mindset with the ability to operate in a growing and evolving business environment.

Preferred Leadership Competencies

• Strategic and commercially minded, with a strong focus on business growth and profitability.
• Hands-on leader capable of balancing strategic priorities with operational execution.
• Strong people management and leadership development capabilities.
• Decisive, adaptable, and solutions-oriented.
• Demonstrates integrity, accountability, humility, and sound business judgment.
• Customer-focused with a commitment to operational excellence and continuous improvement.