HR Shared Services Manager

PM Consulting • Bachelor's Degree • 1 day ago

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Salary

≈ $9k – $21k per year (Estimated)

Location

In office (Pasig)

Seniority

Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 12, 2026.

Overview

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PM Consulting

PM Consulting is a Philippine HR consulting and recruitment firm based in Makati, Metro Manila, offering executive search, professional and IT recruitment, recruitment process outsourcing and HR consulting. Active since 2006, it works with more than 100 local and global client companies across many industries, and most of its mandates sit in Metro Manila business districts such as Makati, Pasig, Taguig and Mandaluyong. Its client vacancies span audit and accounting managers, HR business partners, brand and merchandising managers, data and platform engineers, solution architects and B2B sales staff.

pmconsulting.ph • HQ: Makati, Philippines • Human Resources • Recruiting & Staffing • Executive Search • 1001-5000 employees • Est. 2006

HR Shared Services Manager

Location: Ortigas

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

Position Summary

The HR Shared Services Specialist will serve as the primary point of contact for employees and managers across the Asia-Pacific (APAC) region regarding standard HR inquiries and transactions. This role is responsible for delivering high-quality, efficient, and customer-focused HR administration support throughout the employee lifecycle-from onboarding to offboarding.

Key Responsibilities

1. HR Operations & Administration

Process employee lifecycle transactions in the HRIS system (e.g., Data changes, promotions, transfers, and separations).
Manage the generation of HR-related documents, including employment contracts, certificates of employment (COE), and regularization letters.
Support the onboarding process by coordinating pre-employment requirements, background checks, and initial database encoding for new hires.
Maintain accurate, up-to-date, and compliant digital employee records.

2. Employee Inquiries & Ticket Management

Act as the first line of support for HR inquiries via the ticketing system, email, or chat, ensuring service level agreements (SLAs) are consistently met.
Provide accurate information regarding company policies, benefits, leaves, and standard HR procedures to APAC-based employees.
Escalate complex HR issues (e.g., employee relations, complex payroll disputes) to Tier 2 HR teams or Center of Excellence (COE) partners as appropriate.

3. Reporting & Continuous Improvement

Generate routine and ad-hoc HR reports (e.g., headcount tracking, turnover, leave utilization).
Identify opportunities to streamline administrative workflows and improve the overall efficiency of the HR Shared Services team.
Assist in updating standard operating procedures (SOPs) and internal knowledge-base articles.

Qualifications

Education: Bachelor’s degree in Human Resources, Psychology, Business Administration, or any related field.
Experience: Minimum of 1-3 years of experience in HR Operations, HR Admin, or an HR Shared Services environment.
Technical Skills: * Proficiency with HRIS platforms (e.g., Workday, SuccessFactors, Oracle, or ServiceNow) is highly preferred.
- Intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint).