Operations Manager
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Salary
≈ $16k – $33k per year (Estimated)
Location
In office (Makati)
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 12, 2026.
Overview
Company
Impact
Profile match
Home Careers About Us Services Contact Us Scroll Down Bridging Excellence in Recruitment and Talent Acquisition. About us Get to Know More About Us 1 Our History With more than 20 years of experience we can deliver the best services.
Operations Manager (Travel Operations)
Location: Makati
Work Setup: Onsite
Work Schedule: Monday to Friday
Job Summary
The Operations Manager is responsible for overseeing day-to-day travel operations, ensuring smooth execution of bookings, reservations, and ticketing services. The role focuses on operational efficiency, client satisfaction, and strong coordination with airlines and partners, while leading a team and managing high-level client requirements including VIP bookings.
Key Responsibilities
- Oversee daily travel operations including reservations, ticketing, and booking management
- Handle complex and VIP travel arrangements including high-priority and executive bookings
- Build and maintain strong relationships with airlines and travel partners
- Lead and manage operations teams to ensure service excellence and efficiency
- Monitor operational performance, service levels, and key metrics
- Resolve escalations, operational issues, and client concerns
- Implement process improvements to enhance efficiency and service quality
- Coordinate with internal teams to ensure seamless service delivery
Qualifications
- Bachelor’s degree in Tourism, Hospitality, Business, or related field
- Strong experience in travel agency operations, ticketing, and reservations
- Knowledge of booking systems such as Amadeus, Sabre, or similar tools
- Proven leadership and people management experience
- Strong stakeholder management and coordination skills
- Experience handling VIP or corporate travel accounts is an advantage
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