Senior Software Engineer, Platform

As a Senior Software Engineer on our Platform team, you'll build the foundational infrastructure and core systems that enable thousands of hospitals and clinics - and empower millions of patients - to have a better healthcare experience. You'll join an experienced, collegial team of engineers who care about doing things well, learning from each other, and shipping work that genuinely matters.

In this role, you'll be a force multiplier for the rest of Engineering. You'll operate the critical infrastructure that PocketHealth runs on, own the developer experience and release engineering practices that keep our teams shipping fast, and drive the operational excellence that keeps our systems healthy. Your curiosity and collaborative instincts will lead you to continuously improve workflows through better tooling, clearer documentation, and active engagement with the engineers who depend on the platform. You will own the architecture, design, development, deployment, and operation of the systems you build.

We're an AI-first engineering organization. Claude Code, agentic workflows, and LLM-driven automation are part of how we design, build, and operate - from drafting infrastructure changes to triaging logs, analyzing vulnerabilities, and investigating production issues. The Platform team plays a central role in making those capabilities safe, reliable, and broadly available across Engineering.

This job posting is for an existing vacancy. The salary range for this position is $150,000 - $200,000 annually, depending on the experience and expertise you bring to the team. Salary is just one part of the story, though; this role is eligible for equity in the form of stock options and includes a comprehensive health and benefits package. We view our compensation as a total investment of your well-being, designed to support you in both your work and your life outside of it.

This is a hybrid position with two days a week in our Toronto office, where we collaborate deeply; the rest is yours to work from wherever you do your best thinking.

What you'll do:

• Operate critical infrastructure across Azure (our primary cloud) and AWS (where Conductor, our agentic healthcare automation platform, runs), including Kubernetes, managed databases, and networking
• Own the observability stack and drive operational excellence - metrics, logs, traces, alerting, and the practices that turn signals into action
• Build and evolve our CI/CD orchestration to make releases fast and safe
• Design, build, and maintain the internal tooling, shared libraries, and automation that the Engineering team relies on every day
• Serve as the engineering team's first line of support for infrastructure, CI/CD, and access issues - triaging, resolving, and turning recurring asks into self-serve tooling
• Drive cloud cost engineering - vendor commitment decisions, cluster rightsizing, lifecycle policies, and the unsexy-but-meaningful work of making our infrastructure spend match our actual usage
• Partner with product engineering teams throughout the SDLC to ensure infrastructure dependencies are secure, interoperate cleanly, and scaleImprove our information security and regulatory compliance posture (SOC 2, HIPAA, PHIPA) through thoughtful platform design
• Raise the bar on developer experience by building high-quality shared code, documenting clearly, and actively communicating best practices

About you:

• Bachelor's degree in Software Engineering, Computer Science, or equivalent practical experience
• 4+ years developing and operating cloud-native services on a major cloud (Azure, AWS, or GCP)
• A collaborative mindset, strong written and verbal communication, and a track record of partnering well across teams while maintaining a strong sense of ownership
• Comfort delivering solutions to ambiguous, open-ended problems
• Experience debugging production issues across the stack - correlating traces, logs, Kubernetes events, and infrastructure state to isolate root cause
• Hands-on expertise configuring and operating Kubernetes
• An interest in working with AI-assisted tools across the full lifecycle (development, operations, and incident response)

You have at least 3 of the following:

• Experience developing services in Go, especially cloud-native REST APIsInfrastructure as Code with Terraform (or equivalent)
• Production experience with observability tooling (OpenTelemetry, Prometheus, Grafana, Datadog, or similar)
• Building and maintaining CI/CD systems (GitHub Actions, ArgoCD, etc.)
• Administering MySQL or similar relational databases, including query optimization
• Linux system administration - log spelunking, shell scripting, systemd, cron
• Working knowledge of Azure or AWS best practicesInformation security fundamentals (OWASP Top 10, IAM, threat modeling)
• Managing public/private networks and DNS
• FinOps practices (cloud cost optimization, commitment planning, vendor management)