US- Project Manager (Enterprise)

Position Summary:

Reporting to the Sr Manager of Professional Services, you will act as the primary client liaison, leading multiple customer-facing EHR implementation projects simultaneously. You will support enterprise customers, partnering with customer stakeholders and cross-functional teams to successfully deliver complex implementations across multiple locations and markets.

You will have experience managing customer implementations in a Professional Services environment and a proven track record of successfully delivering project objectives.

Key Responsibilities:

• • Thoroughly understand the customer’s business and technical needs.

  • Act as the primary point of contact for customer stakeholders throughout all phases of the project.

  • Lead project kick-off meetings with customers and delivery resources.

  • Define project scope and develop project plans, including goals, outcomes, deliverables, timelines and required resources.

  • Manage multiple customer-facing software implementations, including project budgets, resources, communications, schedules and deliverables.

  • Coordinate implementation activities across enterprise customer stakeholders, locations and internal teams to maintain alignment and drive successful project outcomes.

  • Provide leadership and support to the implementation team and review deliverables prepared by the team.

  • Monitor and report on project progress, challenges and recommended solutions to customers and internal stakeholders.

  • Proactively identify and manage project risks, issues and dependencies, escalating concerns to project leadership and senior management as appropriate.

  • Ensure customers successfully implement and adopt PointClickCare solutions, with a smooth transition to ongoing support upon project close.

  • Report on deployments, schedules, budgets and revenue using internal processes and tools.

  • Successfully manage competing priorities across multiple customer engagements.

  • Strengthen the project management discipline by sharing knowledge, best practices and lessons learned across the team.

  • Contribute to Professional Services goals and continuous improvement initiatives that improve project delivery and customer outcomes.

Required Experience:

• Experience managing complex software implementations, ideally supporting enterprise or multi-site customers.

• Strong leadership, relationship-building and communication skills, with the ability to influence stakeholders and drive successful project outcomes.

• Strong analytical and problem-solving skills, with the ability to self-manage, prioritize competing demands and deliver quality outcomes.

• Demonstrated ability to adapt to evolving technologies and ways of working, leveraging AI and emerging tools to innovate, solve problems and improve project and customer outcomes.

• Previous experience with healthcare technology, including EHR, EMR, Pharmacy solutions, and/or PointClickCare experience is an asset but not required.

• Solid understanding of systems design is an asset.

• PMP or PRINCE2 designation is an asset.