IT Support Engineer (Remote — West Coast Hours)

About us

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

Location: Remote (US). This role works 8:00am-5:00pm Pacific. Pomelo is a remote-first company, though we have offices in NYC and SF that many local Pomelos choose to work from a few days a week.

What you'll do

As an early hire on a growing IT team, you will have the chance to help shape a world-class IT program at a rapidly scaling, high-growth startup. Specifically you will:

• Create an intuitive and user-friendly technology environment for your fellow Pomelos!
• Be the primary IT support coverage during west coast hours for a team that's mostly remote, with folks working from our NYC and SF offices too
• Run onboarding and offboarding for a distributed team: provisioning accounts, shipping devices, and recovering them when people leave
• Implement security policies across Okta, Slack, Google Workspace and others to keep our patients' data safe

What you bring

• 2+ years of experience in an IT support/operations role
• Strong customer service and communication skills - you focus on end-user experience and empathize with users
• Success both when working independently and within a team - you'll anchor coverage for the back half of the day
• Experience administering systems like Okta, Google Workspace, Slack, etc.
• Experience supporting Apple hardware, including MDM tools like Iru (formerly Kandji) or Jamf, and device lifecycle for a remote workforce

Bonus points if you have any of the following

• Experience automating repetitive tasks with tools like Okta Workflows, Slack Workflows or BetterCloud
• Experience with Slack-based IT ticketing tools
• Experience with security and compliance platforms like Vanta or Drata

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

Benefits and Perks:

• Comprehensive Health, Dental, and Vision coverage for employees and their families
• High deductible Health Plans with Health Savings Account (HSA) options
• Flexible Spending Account (FSA)
• Equity grant participation
• 401(k) program 
• Competitive vacation policy 
• 16 weeks paid parental leave 
• Fully remote work flexibility (within the US)

The expected base salary range offered for this role is $85,000 - $115,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at [email protected] to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.