Quality Engineering Supervisor

General Description

This is an exciting opportunity to join Popular's Digital Banking Engineering team during a transformative period. As part of the continued evolution of our Digital Banking platform, the Quality Engineering Supervisor will play a critical leadership role in ensuring the delivery of high-quality, scalable, secure, and reliable digital solutions.

The incumbent will lead a team of Quality Engineers and Automation Engineers responsible for quality strategy, test automation, performance engineering, release validation, and quality governance across Digital Banking products and services.

Working closely with Product Management, Software Engineering, DevOps, Architecture, Infrastructure, and Business stakeholders, this role will drive quality engineering best practices throughout the software development lifecycle, enabling faster delivery while maintaining exceptional customer experiences.

Additionally, this position will oversee a hybrid team comprised of local and offshore resources, fostering collaboration, innovation, and continuous improvement.

Essential Duties and Responsibilities

Quality Engineering Leadership

• Lead, mentor, and develop a team of Quality Engineers and Automation Engineers across local and offshore environments.
• Define and execute quality strategies, objectives, standards, and success metrics aligned with Digital Banking priorities.
• Establish governance models and quality controls to ensure consistent engineering practices across initiatives.
• Collaborate with Product, Engineering, Architecture, and Operations teams to improve product quality and customer satisfaction.
• Promote a quality-first culture through coaching, mentoring, and knowledge-sharing initiatives.

Test Automation & Quality Frameworks

• Lead the design, implementation, and continuous improvement of automation frameworks for web, mobile, API, and backend platforms.
• Drive test automation adoption across all stages of the Software Development Lifecycle (SDLC).
• Ensure automated test suites are maintainable, scalable, and fully integrated into CI/CD pipelines.
• Establish reusable automation standards, testing libraries, and engineering best practices.

Performance Engineering & Reliability

• Oversee performance, scalability, stress, and load testing activities.
• Establish performance baselines, service-level objectives, and quality targets.
• Analyze testing results and recommend improvements to increase application resilience, availability, and customer experience.
• Partner with Engineering and Infrastructure teams to identify and address performance bottlenecks.

Release Readiness & Quality Governance

• Define release quality criteria and participate in deployment readiness reviews.
• Evaluate quality risks and provide recommendations regarding production releases.
• Ensure proper execution of pre-production and post-release validation activities.
• Monitor quality metrics, defect trends, and release outcomes to drive continuous improvement.

Continuous Improvement & Innovation

• Evaluate and implement emerging Quality Engineering tools, frameworks, and methodologies.
• Drive adoption of AI-assisted testing solutions and automation accelerators.
• Develop reporting and dashboards that provide visibility into product quality, testing coverage, automation effectiveness, and delivery performance.
• Support continuous improvement initiatives that enhance engineering productivity and operational excellence.

Education

Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, Software Engineering, or related field required.

Master’s Degree preferred.

Experience

• Minimum of five (5) years of experience leading technology initiatives and delivering business-critical solutions.
• Minimum of three (3) years of leadership experience managing Quality Engineering, Software Testing, or Automation Engineering teams.
• Experience developing and implementing enterprise-level test automation strategies.
• Experience leading performance, scalability, and reliability testing efforts.
• Experience working within Agile and DevSecOps environments.
• Experience managing distributed and offshore teams preferred.
• Financial Services or Banking industry experience strongly preferred.

Knowledge, Skills and Abilities

• Strong understanding of Quality Engineering, Software Testing, Test Automation, and Performance Engineering principles.
• Knowledge of CI/CD pipelines, DevOps practices, and modern software delivery methodologies.
• Experience with automation frameworks, API testing, mobile testing, performance testing, and quality metrics.
• Excellent leadership, coaching, and team development skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple initiatives simultaneously while maintaining focus on quality outcomes.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Self-directed professional capable of operating effectively in a dynamic and fast-paced environment.
• Highly collaborative, intellectually curious, and committed to continuous learning and innovation.

Certifications (Preferred)

• ISTQB Certified Tester
• Certified Agile Tester (CAT)
• Certified Scrum Master (CSM)
• AWS, Azure, or Cloud-related certifications
• Performance Testing certifications (JMeter, LoadRunner, or equivalent)

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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