Contracts Specialist

We're looking for a Contracts Specialist to join our Operations team. You will own the day-to-day negotiation and administration of customer, vendor and partner agreements, helping our Operations team close deals quickly while protecting the company.

This role suits someone with 2-5 years of commercial contracting experience in tech who is ready to negotiate independently and wants to own the contract lifecycle process for a rapidly growing company.

Key Responsibilities

• Draft, review and negotiate commercial agreements, including SaaS subscription agreements, MSAs, order forms, NDAs, DPAs, reseller and vendor contracts.
• Redline customer and vendor paper, and escalate non-standard terms with a clear recommendation.
• Partner with Sales, Finance, and Security to resolve deal blockers and keep contracts on schedule for quarter-end.
• Manage the contract lifecycle, from intake and approvals through signature, storage, renewals and amendments.
• Track key obligations, renewal dates and SLAs, and flag risks before they become problems.
• Maintain and improve templates, clause libraries and fallback positions as the business scales.
• Respond to customer security, privacy and procurement questionnaires in coordination with the relevant teams.

Skills, Knowledge, and Expertise

Required

• 2-5 years of experience negotiating and administering commercial contracts, ideally at a software, SaaS or technology company.
• Working knowledge of key commercial terms.
• Experience negotiating directly with customers, vendors or their counsel, with sound judgment about when to escalate.
• Strong written communication and attention to detail; you can explain a contract risk in plain language to a sales rep.
• Ability to manage a high volume of agreements and shifting priorities, especially at quarter-end.
• Comfort with Microsoft Word (including track changes), Excel and e-signature tools such as DocuSign.

Nice to Have

• Bachelor's degree in business, legal studies, supply chain or a related field, or equivalent experience.
• Familiarity with privacy and security frameworks (GDPR, CCPA, SOC 2) as they appear in customer contracts.
• Experience building playbooks or training sales teams on contract basics.