Aplication Support Engineer

POSe • 21 days ago

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Salary

≈ $13k – $35k per year (Estimated)

Location

In office (South Tangerang)

Seniority

Junior · 2+ years exp

Employment

Full-Time

First seen by Alion on Sep 15, 2026.

Overview

Company

Impact

Profile match

POSe

POSe is an Indonesian software company offering a digital cashier and point of sale app for businesses. The app manages sales, stock and automatic reports in real time, and the company hires AI-integrated full-stack developers and application support engineers. The company is based in Tangerang, Banten, Indonesia.

pose.co.id • HQ: Tangerang, Indonesia

Tech stack of POSe

Monitoring

Melakukan monitoring dan pengujian produk secara berkala di lini produksi
Memantau proses produksi untuk memastikan kepatuhan terhadap standar kualitas.
Mengidentifikasi dan mendokumentasikan issue atau ketidaksesuaian produk.

Penanganan Isu

Menganalisis penyebab masalah (root cause analysis) kendala production.
Bekerja sama dengan tim untuk menyelesaikan masalah dan mencegah terulangnya masalah.
Melakukan tindakan korektif dan preventif untuk mengatasi masalah kualitas.
Melakukan pengetesan dan memverifikasi efektivitas tindakan perbaikan yang telah dilakukan.

Pelaporan dan Dokumentasi

Membuat laporan terhadap issue production.
Mendokumentasikan semua temuan, tindakan, dan hasil analisis

Peningkatan Proses

Berkontribusi dalam peningkatan proses produksi untuk meminimalkan issue dan meningkatkan kualitas.
Memberikan rekomendasi untuk perbaikan standar operasional prosedur (SOP).
Berpartisipasi dalam inisiatif peningkatan kualitas dan efisiensi produksi.

Qualifications

Education: Bachelor’s degree in Computer Science, IT, or equivalent hands-on experience.
Experience: 2+ years in an IT Helpdesk, Technical Support, or Desktop Support role.
Operating Systems: Strong proficiency with Windows 10/11.
Cloud Applications: Hands-on experience Google Workspace.
Technical Knowledge: solid understanding of TCP/IP networking, DNS, DHCP, VPNs, and basic network troubleshooting.
Soft Skills: Excellent verbal and written communication, strong empathy for non-technical users, and great time-management skills

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