IT SERVICE AND SECURITY OPERATIONS – JUNIOR EXPERT

We are looking for a proactive and curious individual to join us as a Junior Expert in IT Service and Security Operations. This entry-level position offers an excellent opportunity to build hands-on experience across system monitoring and security operations. You will Join a cross functional team where strong critical thinking skills are essential for effective event recognition, investigation, and escalation.

The main responsibilities for the position are:

• Assist in monitoring IT systems and security platforms to ensure service availability and timely incident detection.

• Perform initial alert validation and escalate issues in accordance with established procedures.

• Maintain accurate documentation and records related to incidents, platform health, and recurring operational checks.

• Participate in routine tool operations, including system checks, basic ticket handling, and reporting activities.

• Learn and follow operational playbooks and runbooks under appropriate supervision.

• Analyze and respond to cybersecurity threats and vulnerabilities in a structured manner.

• Identify potential security risks and contribute to mitigation efforts.

• Monitor the performance and overall effectiveness of security systems and controls.

Our requirements:

• Cause and effect thinking applied to recognizing critical IT and cybersecurity events.

• Willingness to learn monitoring platforms, detection tools, and structured operational workflows.

• Familiarity with enterprise-grade monitoring, detection, and incident handling tools.

• Attention to detail, good communication, and a collaborative mindset.

• Ability to follow predefined procedures and grow with guidance.

• Strong foundational knowledge of incident response techniques for identifying, isolating, and mitigating security incidents, including the ability to map activities to the MITRE ATT&CK framework and align processes with ITIL practices.

• Bachelor’s degree in computer science, Information Security, or a related field.

Advantage (Considered a Plus):

• Experience in IT Operations or Security operations within financial institutions, with focus on monitoring environments.

• Knowledge of IT tool governance, controls, and audit readiness.

• Any relevant certification that enhances your capability to meet the outlined challenges.

• Work on shifts.

We offer:

• A learning environment with continuous coaching, guidance, and hands-on support.

• A clear development path into advanced operational or security-focused roles.

• Access to real world monitoring platforms, detection tools, and live operational events.

• An inclusive, collaborative, and approachable team culture.