Operations Manager

PowerDash is on a mission to facilitate the transition to renewable energy by enabling stakeholders to realize the full value of their renewable energy systems. We provide a web application that our customers use to monitor, optimize, and monetize their energy systems, in addition to acting as an approved reporter for Renewable Portfolio Standard incentive programs.

As a B Corp, we strive to deliver an excellent customer experience, treat our employees well, and act as stewards of the environment. We're a small team based in Harvard Square, with a collaborative, light-filled office and a provision for hybrid work schedules. We are an equal opportunity employer. We value diversity, focusing our hiring on quality of heart and mind regardless of background.

We’re looking for someone with willingness to engage with both operations strategy and in-the-trenches operations tasks, using AI in ethical ways. There should be a readiness to work with complex information domains in renewable energy and SaaS subscription management.

Key Responsibilities

• Oversee finance operations, including subscription renewal management
• Fulfill equipment sales orders, including processing orders, handling some partner integration tasks, and sending invoices
• Manage procurement/fulfillment relationships for equipment sales associated with commercial system monitoring orders
• Help implement AI-based functions to reduce repetitive operations tasks while ensuring quality customer support, both in external platforms like Zendesk and in our own app
• Conduct tax reporting, including sales tax reporting
• Improve contract management, using automations
• Manage our relationship with our external bookkeeping consulting firm
• Oversee some Human Resources functions, using tools like Gusto and Workable

Requirements

• Resourceful approach to operations in a small technology/software company context, with experience scaling operations to ensure quality as customer base grows
• Familiarity with a range of different sales and finance operations responsibilities
• Facility in detail-oriented work with data including using advanced software tools
• Proficiency using web-based business tools like Zendesk, Google Workspace
• Excellent writing and communication skills
• Sustainability mindset, as an intrinsic commitment in your life that you are motivated to bring to all aspects of operations
• Strong, intuitive sense of integrity and ethics

Benefits

• Flexible Healthcare Coverage
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)