Customer Care Supervisor

Key Responsibilities

• Supervise staff and coordinate daily customer service and operational activities.
• Ensure customers receive professional, timely and satisfactory service.
• Handle customer complaints and resolve service-related concerns professionally.
• Monitor service quality and ensure customers’ garments are handled with care and attention to detail.
• Coordinate daily activities to ensure smooth and efficient service delivery.
• Monitor stock levels and ensure cleaning materials and other operational supplies are available.
• Support cash handling, daily sales monitoring and proper record keeping.
• Maintain good communication and coordination among staff.
• Ensure staff remain responsible and accountable in carrying out their duties.

Qualifications and Experience

Applicants for this Customer Care Supervisor position should meet the following requirements:

• At least two years of experience in a supervisory role within the service industry.
• A Diploma in Hospitality Management, Business Management, Customer Service or a related field will be an added advantage.
• Experience in dry cleaning, laundry, hospitality, hotels, restaurants or other customer-facing service businesses will be an added advantage.
• Proven ability to supervise staff and coordinate daily operations.
• Good customer service skills and the ability to handle customer complaints professionally.
• Good attention to detail, particularly when handling and checking customers’ garments.
• Ability to monitor stock levels and ensure cleaning materials and supplies are available.
• Basic knowledge of cash handling, daily sales and record keeping.
• Proficiency in MS Office applications.

Key Skills and Personal Attributes

The ideal candidate should demonstrate:

• Strong leadership and staff supervision skills.
• Excellent communication and interpersonal skills.
• Good organisational and coordination abilities.
• A customer-focused approach and commitment to quality service.
• Attention to detail and accountability.
• Maturity, honesty and trustworthiness.
• Ability to work independently with minimal supervision.

Application Deadline: 10th November 2026