SENIOR OPERATIONS MANAGER

Senior Operations Manager - Investment Management Job in Nairobi

Location: Nairobi, Kenya

Industry: Investment Management / Financial Services

Employment Type: Full-time

About the Opportunity

The Senior Operations Manager Investment Management opportunity is ideal for an experienced financial services professional with strong operational leadership, regulatory compliance and risk management skills.

An established investment firm in Nairobi is seeking a results-driven Senior Operations Manager to oversee daily operations, strengthen internal controls and improve operational efficiency. The successful candidate will help ensure accurate transaction processing, effective reporting and compliance with applicable financial sector regulations.

Key Responsibilities

Operations Management

• Oversee daily operations to ensure efficiency, accuracy and compliance with established procedures and regulatory requirements.
• Coordinate investment transactions, reconciliations, settlements and operational reporting.
• Develop, implement and review operational policies, procedures and workflows to improve productivity and accountability.
• Monitor operational performance and identify opportunities for continuous process improvement.
• Ensure accurate and timely processing of financial and investment-related transactions.

Regulatory Compliance and Internal Controls

• Ensure adherence to applicable Capital Markets Authority (CMA) and Central Bank of Kenya (CBK) regulations, guidelines and reporting requirements, as relevant to the firm’s activities.
• Coordinate regulatory reporting, internal and external audits, and compliance documentation.
• Develop and maintain effective internal controls to minimise operational errors, financial exposure and compliance risks.
• Identify operational risks and implement appropriate mitigation measures.
• Work with relevant stakeholders to address audit findings and strengthen operational accountability.

Stakeholder and Investment Operations

• Liaise with banks, fund managers, custodians, trustees, brokers, investors and other relevant stakeholders.
• Support effective coordination of investment transactions, settlements and reconciliations.
• Maintain reliable operational records and ensure documentation is accurate and accessible.
• Facilitate timely communication and resolution of operational issues involving internal teams and external partners.

Team Leadership and Reporting

• Supervise and guide the operations team, ensuring clear responsibilities and consistent performance.
• Establish performance expectations and monitor departmental results against agreed objectives.
• Prepare operational reports for senior management, highlighting performance, risks, challenges and improvement opportunities.
• Promote a culture of accuracy, accountability, efficiency and continuous improvement.

Qualifications and Experience

Candidates applying for this Senior Operations Manager position should meet the following requirements:

• A bachelor’s degree in Finance, Accounting, Economics, Business Administration or a related field.
• At least 5 years of experience in operations within investment management, capital markets, banking, fund administration or financial services.
• Strong knowledge of applicable CMA and CBK regulatory frameworks, relevant to investment and financial services operations.
• Good understanding of capital markets, investment products, financial transactions, reconciliations, settlements and regulatory reporting.
• Demonstrated experience in operational risk management, internal controls and process improvement.
• Proven ability to coordinate stakeholders and maintain effective operational procedures.
• Strong leadership, analytical, communication and stakeholder management skills.
• Relevant professional qualifications in finance, investment, banking or risk management will be an added advantage.

Key Competencies

The ideal candidate should demonstrate:

• Financial services operations management.
• Regulatory compliance and reporting.
• Investment transaction coordination and reconciliation.
• Operational risk management and internal controls.
• Process improvement and operational efficiency.
• Team leadership and performance management.
• Analytical thinking and problem-solving.
• Effective communication and stakeholder relationship management.

How to Apply

Interested and qualified candidates should submit an updated CV to [email protected] highlighting relevant experience in financial services operations, investment management, capital markets, regulatory compliance and operational risk management.

Applicants should clearly demonstrate how their qualifications and professional achievements align with the requirements of the role.

Only candidates whose experience and qualifications match the position requirements will be considered.