Residential Services Program Manager (Swing Shift)

PRC Baker Places is a non-profitorganization dedicated to serving the San Francisco community through legal advocacy, workforce development, financial services, and residential treatment programs. We support formerly homeless adults living with co-occurring mental health and substance use disorders by providing a continuum of integrated direct care services. All of our programs are grounded in a social rehabilitation philosophy that integrates harm reduction and daily living skills within a safe and supportive environment.

Mission Statement: Our mission is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social and health services that address the broad range of social risk factors that impact wellness and limit potential.

Values that Guide Us: Accountability, Honesty, Integrity, Diversity & Inclusion, Respect

If you’re passionate about making a real impact in your community, working in a dynamic, inclusive environment, and helping people rebuild their lives, PRC Baker Places is the place for you.

Available Shifts: Swing

Locations: Baker Street House, Fostel House, Robertson Place, San Jose Place and, Ferguson Place.

Facility Type: Licensed- DOJ/FBI and CDSS Background Clearance Required

Position Overview

The Residential Services Program Manager is a first/midlevel management role responsible for implementing the organization’s mission, vision, and strategic priorities into actionable plans and measurable results. This role provides support to the 90-day residential program staff and relief staff.

The Residential Services Program Manager partners closely with the Residential Services Program Director and the program staff to achieve an excellent standard of client care and staff support.

Primary Duties and Responsibilities

• Training of new and existing staff in policy, procedures, and site-specific issues.
• Participates in hiring, orientation, and annual performance evaluations of program staff.
• Provides supervision and support to program staff, including weekly supervision and training.
• Works closely with the Residential Services Program Director to adhere to program budgets and needed supplies.
• Oversees documentation by clinical staff in collaboration with Quality Improvement/Management and performs periodic audits of charts to ensure adherence to licensing requirements.
• Participates in any mandatory Quality Improvement/Management review of program performance.
• Participates in the preparation for monitoring by regulatory and contracting agencies.
• Completes assigned grocery and other shopping for the programs assigned.
• Completes quarterly health and safety checks in assigned programs assigned.
• Monthly environmental care rounds in assigned programs assigned.
• Participates in on-call duties between the residential programs.
• Additional duties as assigned.

Minimum Qualifications

• Bachelor’s degree in social work, psychology, or a related field; and four (4) years of full-time work experience in a community mental health program; and at least twelve (12) months must be in a position of supervising direct care staff.
• Associate degree; and six (6) years of full-time work experience in a community mental health program with at least two (2) years post Associate Degree; and at least two (2) years of supervising direct care staff may be substituted.
• Demonstrated effective management and leadership skills with diverse populations.
• Demonstrate cultural competency while working with diverse populations on the issues of mental health, substance use, and HIV/AIDS in a social rehabilitation model.
• Ability to establish collaborative partnerships with supervisees, colleagues, and community organizations.
• Strong written and verbal communication skills.
• Knowledge and understanding of trauma-informed and other evidence based therapeutic principles/practices.
• Flexibility, adaptability, and ability to focus attention on workflow processes, procedures, budgetary guidelines, and documentation/productivity standards.
• Effective time management and ability to meet deadlines.
• Must be available to work flexible hours outside of assigned shifts occasionally - including possible days, swing, overnights and weekends.
• Proficiency with Microsoft products required
• Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions.

Salary and Benefits:

This is a full-time, non-exempt position. PRC Baker Places offers a competitive salary plus medical, dental, and vision insurance for employees and their eligible spouse/children, as well as short/long-term disability, life insurance, employer-matching contributions to 403(b) retirement, generous paid time-off, and professional development.