Senior Software QA Engineer

PURPOSE:

The Predictive Index, a leader in workplace behavioral science, is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is "Better work, Better world," and we take great pride in PI's power to supercharge workplace relationships and culture to achieve the unthinkable. We're our own best case study!

That includes how we work in an AI world. We're rethinking roles, teams, and careers around people and AI working together, and we're applying what we learn inside PI to the products we build for our clients. You'll be working toward a mission that inspires you, and you'll be surrounded by fun, smart, driven people day in and day out.

There's a reason more than 10,000 companies, including The LA Clippers, Hugo Boss, Nissan, Pendo, AstraZeneca, and Bosch, trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true.

The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. "Better Work, Better World," starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply.

THE OPPORTUNITY:

We are seeking a forward-thinking and technical Senior Software QA Engineer to join our Engineering team. Reporting directly to our VP, Engineering, you will architect quality strategies across our stack-combining  robust UI test automation, cutting-edge AI tools, and strategic manual test design to accelerate quality engineering.

You bring strong technical expertise in C#/.NET automation, hands-on experience in exploratory UI testing, and a proactive mindset toward modern QA innovation. Collaborating closely with Product Management and Scrum teams, while partnering with Client Support to triage and gain visibility into production issues, you will champion quality and release confidence across the entire Software Development Lifecycle (SDLC).

WHAT YOU'LL DO:

• AI-Assisted Automation Engineering & CI/CD

  • Build, expand, and maintain scalable UI end-to-end automation suites using C# and Selenium WebDriver in .NET, while leveraging modern frameworks like Playwright.
  • Actively integrate Generative AI tools (such as Claude) into all stages of automated test development-using AI to assist in writing test scripts, generating Page Object models, refactoring code, and optimizing test logic.
  • Integrate and maintain automated test suites within our continuous integration (CI/CD) pipelines to deliver rapid feedback on pull requests and release builds.
  • Triage flakiness, refactor existing code bases, and ensure automated test suites remain fast, reliable, and maintainable.

  AI-Driven Quality & Front-End Execution

  • Actively utilize AI tools (specifically Claude, alongside ChatGPT/Copilot) to brainstorm complex edge cases, generate test data, and accelerate test plan creation.
  • Leverage modern AI execution tools and workflows to speed up script generation, assist in UI visual validation, and automate front-end regression checks.
  • Explore and evaluate emerging AI-driven QA technologies (e.g., self-healing locators, automated failure analysis) to continuously elevate execution efficiency.

  Test Architecture & Risk-Based Testing

  • Design and execute end-to-end test strategies for complex software features, covering functional workflows, edge cases, regression, and user experience.
  • Perform deep exploratory testing on high-risk features and complex data states prior to release.
  • Partner with Client Support to gain visibility into production issues, assist in triaging client-reported defects, and feed root-cause insights back into test coverage. 
  • Conduct root-cause analysis on defects using browser developer tools, application logs, and database queries (SQL) to provide developers with clear, actionable diagnostics.
  • Partner with Product and Scrum teams early in the lifecycle to refine acceptance criteria, uncover missing requirements, and ensure testability.

WHAT YOU'LL BRING:

Technical & Automation Requirements

• • Proficiency in C# / .NET development practices for test automation engineering.
  • Solid hands-on experience with Selenium WebDriver and/or Playwright for web UI testing.
  • Practical experience querying databases with SQL to verify data integrity and using browser DevTools for troubleshooting.

AI Proficiency

• • Active experience using Generative AI (Claude, ChatGPT, or similar) to actively assist in automated test script generation, test strategy design, code refactoring, and front-end execution.
  • A proactive, curious mindset toward incorporating AI into daily engineering workflows to drive test creation speed and execution coverage.

Experience & Core Skills

• • 5+ years of progressive experience in software quality engineering across modern web applications.
  • Strong command of QA methodologies, software testing patterns (e.g., Page Object Model), and Agile delivery.
  • Exceptional analytical and critical thinking skills with a track record of catching subtle user-facing and edge-case bugs early.

NICE TO HAVE:

• Hands-on experience integrating automated tests into CI/CD pipelines (e.g., Azure DevOps, GitHub Actions, Jenkins).
• Experience testing or automating REST APIs (using Postman, RestSharp, or C#).

This is an exempt position and compensation for the role will be in the range of $140,000-175,000 annually, with full access to PI's benefits package, including unlimited PTO and 401(k) with match.

At The Predictive Index, we value flexibility. All PI employees have the choice to work either at our Westwood, MA headquarters, Remote, or a mix of both! Every PI employee gets access to AI tools and ongoing training to use them well.

Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values.

Teamwork: Focus on the “we,” not the “me.”

Honesty: Follow your moral compass.

Reliability: Be someone others can count on.

Energy: Be balanced, be energized.

Action: Errors of action are better than errors of inaction. Be brave.

Drive: Own it.

Scope: Don't try to boil the ocean.

The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

The Predictive Index is an Equal Opportunity Employer.

This position may be performed in our Massachusetts headquarters or remotely within the United States.