OCC Information Controller

The role:

The OCC Information Controller oversees the real-time management, coordination, and sharing of passenger and operational information across the high-speed rail network. Working within the Operations Control Center (OCC), the role ensures that accurate, timely, and consistent information is communicated to passengers, staff, and stakeholders, particularly during service changes, disruptions, and emergencies.

Your responsibilities:

• Provide passengers with prompt, clear, and up-to-date information during train delays, degraded operations, service interruptions, and emergencies.
• Act as the Passenger Help Desk and respond to customer enquiries accurately and professionally.
• Answer public enquiries through telephone and online chat channels.
• Operate and update the Public Address (PA) and Passenger Information Display System (PIDS) during degraded operations and emergencies.
• Monitor the Closed-Circuit Television (CCTV) system to support the observation of operations and incidents.
• Disseminate incident notifications and progress updates to all relevant parties during degraded and emergency modes of operation.

Your profile/ qualifications:

• Bachelor's degree in a relevant field, such as Information Systems, Communications, or Hospitality Management or equivalent experience.
• Minimum of 2 years of experience in customer service, information management, or a related field.
• Knowledge of passenger information systems, ticketing processes, transport schedules, and related passenger services.
• Good understanding of the business of a passenger railway operations and maintenance company, or equivalent.
• Ability to perform effectively in a fast-paced, start-up environment, with a strong customer orientation and responsive approach.
• Strong interpersonal and teamwork skills, with the ability to interact effectively at all organizational levels and within a diverse, intercultural workforce.
• Proficiency in MS Office applications, including Teams, Outlook, Excel, and Word, as well as information management systems.
• Fluency in written and spoken Arabic and English; knowledge of additional languages is an advantage.
• Willingness and ability to work in shifts.

General Information:

DB-El Sewedy Railway Operation Egypt is committed to providing equal employment opportunities and welcomes applications from all qualified candidates, regardless of gender, age, nationality, religion, disability, marital status, or any other characteristic protected by law. We believe that diversity of backgrounds, perspectives, and experiences strengthens our organization and contributes to a respectful, inclusive, and high-performing work environment.