Trainer Station Staff

The role:

The Trainer Station Staff is responsible for designing, delivering, and evaluating training programmes for all station personnel, including station masters, controllers, ticketing agents, customer service representatives, and assistants. This role ensures that station staff are equipped with the knowledge, skills, and competencies required to operate safely, deliver exceptional customer service, adhere to operational standards, and respond effectively to routine and emergency situations.

Your responsibilities:

• Develop and deliver training programmes for station staff, ensuring their proficiency in providing exceptional high-speed rail services.
• Create training materials, including presentations, handouts, and job aids, to support the learning process.
• Conduct classroom and on-the-job training sessions on safety procedures, customer service, emergency protocols, and company policies.
• Assess station staff performance through observations, simulations, and assessments, providing feedback and coaching for continuous improvement.
• Collaborate with subject matter experts and stakeholders to ensure training content is accurate, up to date, and aligned with operational standards.
• Stay updated on industry trends, best practices, and regulatory requirements to incorporate them into training programmes.
• Support the development and implementation of operational systems and processes to enhance efficiency and effectiveness.
• Assist in evaluating and selecting training tools, technologies, and resources to improve the learning experience.
• Foster a positive learning environment that encourages employee engagement, motivation, and professional growth.
• Maintain training records, documentation, and reports to track attendance, progress, and training outcomes.

Your profile/ qualifications:

• Bachelor's degree or MBA in a relevant field, such as Education, Hospitality, or Transportation.
• Minimum of 3 years of experience in training and development, preferably in the transportation industry or a related field.
• Proven knowledge of compliance requirements related to station or train attendant operations and regulations.
• Certification in adult training and development.
• Knowledge of train operations, customer service standards, safety protocols, and emergency procedures.
• Experience in developing, implementing, updating, and monitoring operational systems to improve efficiency and effectiveness.
• Good understanding of passenger railway business operations or equivalent industry knowledge, with the ability to analyze and provide recommendations.
• Ability to work under pressure in a fast-paced, start-up environment while managing multiple priorities and meeting challenging deadlines.
• Strong interpersonal skills, client orientation, and ability to work effectively in diverse and intercultural teams.
• Proficiency in MS Office and relevant IT systems; fluent written and spoken English and Arabic.

General Information:

DB-El Sewedy Railway Operation Egypt is committed to providing equal employment opportunities and welcomes applications from all qualified candidates, regardless of gender, age, nationality, religion, disability, marital status, or any other characteristic protected by law. We believe that diversity of backgrounds, perspectives, and experiences strengthens our organization and contributes to a respectful, inclusive, and high-performing work environment.