Sales Manager

Job Title: Sales Manager

Location: Maadi, Cairo

the Role: We are seeking a strategic and results-oriented Sales Manager to lead the sales team and drive sustainable business growth in the local logistics and e-commerce market.

The successful candidate will be responsible for developing and executing sales strategies, managing team performance, acquiring new customers, improving customer retention, increasing shipment volumes, and achieving revenue and profitability targets.

The Sales Manager will build a high-performing sales team, establish clear performance standards, strengthen relationships with key accounts, and collaborate with other departments to enhance the overall customer experience.

Main Responsibilities

• Achieve Sales Targets: Develop and implement sales strategies to achieve monthly and quarterly revenue targets.
• Increase Shipment Volume: Drive shipment growth by acquiring new customers and increasing shipment volumes from existing accounts.
• Acquire New Customers: Lead the sales team in generating qualified leads, converting prospects, and onboarding new e-commerce merchants and business clients.
• Improve Customer Retention: Develop and implement strategies to reduce customer churn and maintain long-term client relationships.
• Grow Existing Accounts: Identify upselling and cross-selling opportunities to increase revenue and shipment frequency.
• Manage Sales Team Performance: Set individual targets, monitor KPIs, conduct regular performance reviews, and ensure accountability across the team.
• Develop Key Accounts: Build and maintain relationships with strategic customers, high-volume merchants, and major e-commerce businesses.
• Monitor Sales Pipeline and Forecasting: Ensure accurate CRM records, track sales opportunities, and prepare reliable revenue and shipment volume forecasts.
• Coordinate Cross-Functionally: Collaborate with operations, customer service, and finance teams to resolve customer issues, improve service quality, and retain existing business.
• Analyze Performance and Drive Improvement: Review sales reports, customer activity, market trends, and competitor performance to identify gaps and implement corrective actions.
• Coach and Develop the Team: Provide ongoing guidance, coaching, and support to improve individual performance and overall sales productivity.

Qualifications

• Bachelor's degree in business administration, Marketing, Commerce, or a related field.
• Significant experience in sales, preferably within logistics, courier services, e-commerce, or supply chain solutions.
• Previous experience leading, managing, and developing a sales team.
• Demonstrated success in achieving revenue targets, acquiring new customers, and growing existing accounts.
• Strong commercial acumen, negotiation skills, and strategic planning capabilities.
• Experience with sales forecasting, CRM systems, KPI dashboards, and performance reporting.
• Excellent leadership, communication, coaching, and problem-solving skills.
• Ability to make data-driven decisions and manage competing business priorities.
• Strong account management and relationship-building skills.
• A results-oriented mindset with the ability to drive business growth and improve profitability.