Client Success Engineer

We're growing fast - and we need someone who can keep up.

PrePad is on a mission to make engineering workflows radically more efficient for completions teams. As our Client Success Engineer, you’ll be the bridge between top-tier clients and our world-class engineering team. This is a full-time hybrid role in Calgary; work from home, but be ready to step into the client’s office when needed.

PrePad does not provide relocation or visa sponsorship. Do not apply if you require sponsorship.

What success looks like

• Clients rave about onboarding - because you made it seamless.
• You know our product inside and out - and make it better every day.
• You distill complex data into sharp, visual, executive-ready insights.
• You’re the reason clients trust PrePad at every step.
• You become one of the company’s top PrePad users - living in the product daily and helping shape it.
• You can wrangle messy, inconsistent client data into clean, repeatable inputs that make the product shine.

Responsibilities

• Partner with clients to ensure a frictionless onboarding and ongoing experience.
• Work hands-on with client datasets (often messy and unstructured) to extract, organize, and transform key inputs for PrePad.
• Collaborate with engineering and product teams to continuously improve user experience.
• Deliver high-impact, boardroom-level presentations that make data understandable and actionable.
• Serve as an internal expert on completions workflows and client needs.
• Balance technical problem-solving with strong interpersonal client engagement.

Must-Have Qualifications

• Current authorization to work in Canada. PrePad does not provide relocation or visa sponsorship. Do not apply if you require sponsorship.
• Stellar interpersonal skills and patience - you’re calm under pressure.
• Engineering degree.
• Experience wrangling, cleaning, transforming, and analyzing data (Excel, scripting, or other repeatable methods).
• Strong background in data management and optimization workflows.
• Experience supporting clients with technical systems.
• Proven ability to create executive-grade presentations (PowerPoint mastery).
• Comfortable working across software platforms and managing complex data inputs.

Bonus Points

• Experience with SQL, Python, and modern data libraries (NumPy, Pandas, Polars).
• Completions engineering experience, especially frac job planning/execution for operators.
• MBA or equivalent strategic/business training.