Inside Solutions Architect - Services & Tools Engineer

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

The Inside Solution Architect will support Presidio’s Inside PreSales Support Team by helping configure, support, and continuously improve the XaitCPQ platform and the related presales workflows used to create Professional Services scopes, pricing documents, Project Change Requests, and proposal deliverables.

This is not just a support role. It is a platform ownership and enablement role for someone who can combine technical curiosity, business awareness, strong communication, and a service-oriented mindset. The person in this position will help users get answers, resolve issues, improve accuracy, reduce friction, and make XaitCPQ easier and more effective for the teams who depend on it.

What You Will Do

• Serve as a primary support and ownership resource for Presidio’s XaitCPQ platform, including user questions, issue investigation, bug triage, configuration support, and process guidance.
• Assist Solution Architects, Inside Sales, and presales teams with XaitCPQ usage, Professional Services scope creation, service pricing documents, proposal workflows, and Project Change Requests.
• Identify, document, and communicate platform issues clearly, including steps to reproduce, business impact, temporary workarounds, and recommended fixes.
• Partner with internal stakeholders, platform administrators, vendors, and technical teams to resolve bugs, improve workflows, and support ongoing enhancements.
• Create and maintain practical documentation, job aids, FAQs, and training materials that help users complete work accurately and efficiently.
• Support onboarding, mentoring, and enablement for users who need help understanding XaitCPQ, Salesforce-related presales processes, and Professional Services scoping best practices.
• Look for opportunities to simplify processes, reduce repeat questions, improve data quality, and make the platform more intuitive for presales users.

What We Are Looking For

• Someone who takes ownership and follows issues through to resolution.
• A clear communicator who can translate technical or process issues into practical guidance for users.
• A curious problem solver who enjoys learning systems, finding root causes, and improving how work gets done.
• A detail-oriented teammate who understands the importance of accuracy in scoping, pricing, proposals, and customer-facing deliverables.
• A person who is comfortable working across teams, asking good questions, documenting findings, and helping others learn.
• Someone who can balance daily support requests with longer-term improvement work.

Helpful Experience

• Experience in presales, solution architecture, professional services, sales operations, platform support, or a related technical support function.
• Familiarity with XaitCPQ, Salesforce, ServiceNow, proposal tools, CPQ platforms, or services scoping workflows is helpful but not required for every candidate.
• Understanding of Professional Services concepts such as statements of work, scope definition, pricing inputs, deliverables, assumptions, and change requests.
• Exposure to infrastructure, cloud, security, data center, collaboration, or managed services technologies.
• Experience creating training materials, process documentation, user guides, or knowledge base articles.
• Comfort with automation, reporting, APIs, AI tools, scripting, or process improvement is a plus.

Education and Qualifications

• Associate or bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional or military experience.
• 2-4+ years of relevant experience in presales, technical support, platform administration, professional services, IT operations, or a related field.
• Strong written communication skills, attention to detail, and the ability to communicate professionally through email, tickets, documentation, and live conversations.
• Ability to learn new tools and processes quickly and apply that knowledge to support others.
• Knowledge and experience with programming, scripting, web APIs, and / or Delphi are desireable
• Industry or manufacturer certifications are helpful but not required.

Why This Is a Great Opportunity

This role gives you the chance to become a trusted expert in a platform that directly supports Presidio’s services business. You will work with smart, collaborative teams, gain visibility into how solutions are scoped and sold, and influence the tools and processes that help presales teams operate more effectively. For the right candidate, this position can be a strong stepping-stone toward broader roles in solution architecture, presales operations, platform administration, sales engineering, or services strategy.

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

Presidio EEO Policy Statement is available here: https://www.presidio.com/careers

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.

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