Product Manager, Audio

Overview

PRG is the world’s leading technology provider within the entertainment and events industry. Our mission is to bring together the power of our people with our production and rental expertise to deliver unforgettable events. PRG has the largest inventory of production equipment for hire and offers a complete 360-degree range of services to clients within the live events industry. These include music touring and festivals, TV & Film, Theatre, Sports and E-sports and Corporate live events. Our clients and partners rely on PRG’s innovation, experience and in-depth expertise in video, lighting, rigging, staging, virtual productions, and set & automation systems to bring their creative visions to life. With 38 offices located in North America, South America, Europe, the Middle East, Asia and Australia, PRG offers the ability to provide services worldwide by collaborating with our local partners.

Responsibilities

The Product Manager, Audio is responsible for setting the strategic direction for Audio equipment preparation and quality control across AOL operational locations. This role establishes processes, technical standards, training programs, and performance measures that support safe, consistent, and efficient equipment preparation.

Working closely with the VP of Audio, Audio department heads, Audio Repair Management, and other stakeholders, this position supports staff development, equipment readiness, and continuous improvement throughout the Audio product group.

Essential Functions

• Provide leadership and management to supporting Audio equipment preparation and quality control staff, establishing clear expectations and accountability across operational locations.

• Establish long-term operational objectives aligned with AOL business goals, including safety, quality, throughput, inventory accuracy, equipment preparation standards, training, and integration across locations.

• Develop and maintain Audio quality control procedures and supporting materials, including step-by-step technical documentation, training videos, and learning plans.

• Work with the VP of Audio to establish and maintain technical standards for the Audio product group, including equipment compatibility, configuration requirements, firmware and software support, testing protocols, and product-related recommendations.

• Ensure staff use current technical service bulletins, manufacturer updates, and approved procedures, and that equipment software and firmware meet company, manufacturer, or project standards.

• Manage and maintain computer images for Audio QC and audio-specific rental systems, including software updates, firmware tracking, and controlled rollouts to support QC requirements.

• Maintain and organize digital QC resources across SharePoint, PRG University, Airtable, and other approved platforms so personnel have consistent access to current documentation and training materials.

• Develop and deliver technical training for shop personnel, new hires, existing employees, and freelance technicians, adapting instruction to different experience levels.

• Evaluate staff training needs and support ongoing technical development and consistent application of Audio preparation and QC standards.

• Collaborate with Audio department heads, Audio Repair Management, and the ERP team to maintain accurate equipment family groupings and booking information within the Audio product group.

• Collect feedback from users and stakeholders, analyze performance data, and evaluate workflows to identify and address inefficiencies, training gaps, and quality concerns.

• Lead process improvements and organizational change to support operational growth and consistency across locations.

• Monitor compliance with equipment preparation policies, procedures, and documentation requirements.

• Coordinate with departmental leadership to ensure Audio equipment preparation and QC deadlines are met.

• Follow company policies and safety requirements and perform other related duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

• Strong technical knowledge of professional Audio equipment used in live events and entertainment.

• Strong understanding of analog and digital audio signal flow, equipment configuration, and system compatibility.

• Basic understanding of electricity and its application to Audio equipment and safe work practices.

• Ability to develop clear, accurate, step-by-step technical procedures and documentation.

• Ability to lead technical training sessions and communicate complex information to groups with varying levels of experience.

• Strong leadership, staff development, and change management skills.

• Ability to analyze operational data and use findings to improve processes, quality, and efficiency.

• Strong organizational, troubleshooting, and time management skills, with thorough attention to detail.

• Ability to prioritize competing demands and meet deadlines in a fast-paced environment with minimal supervision.

• Commitment to workplace safety and consistent application of technical and operational standards.

• Proficiency with Microsoft Outlook, Word, and Excel.

• Proficiency with TEAM ONE or comparable asset management systems.

• Familiarity with SharePoint, learning management systems, Airtable, and similar documentation and training platforms.

Required Education and Experience

• High school diploma or GED.

• At least 10 years of experience in the events or entertainment industry.

• At least four years of management or leadership experience; supervisory experience preferred.

• In-depth knowledge of live event equipment, including lighting, LED, sound, and recording equipment, with strong technical expertise in professional Audio systems.

• Strong understanding of analog and digital audio signal flow and basic electrical principles.

• Experience creating and improving standard operating procedures, technical documentation, and operational policies.

• Experience developing training materials and delivering technical training to personnel with varying levels of experience.

• Experience managing computer images, software updates, and firmware for Audio QC and audio-specific rental systems.

• Proficiency with TEAM ONE or other asset management systems.

• Proficiency with Microsoft Office, including Outlook, Word, and Excel.

• Familiarity with SharePoint, PRG University, Airtable, or comparable documentation and learning platforms.

• Required certifications: Dante Levels 1, 2, and 3.

• Preferred certifications: Networking, L-Acoustics System Expert, and d&b workflow.

EEO and Disclosure

CA, CO, IL, NY, NJ and NV: The pay range for this position is estimated to be $90,000.00-110,000.00 annually. Actual pay to be determined by the experience, knowledge, skills, and abilities of the applicant combined with location and alignment with market data. Additionally, we offer comprehensive health, dental, and vision insurance, paid time off, and a 401(k) retirement savings plan with matching contributions.

PRG is an Equal Opportunity Employer.

PRG is a drug-free work environment, pre-employment testing will be required.

Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.