Customer Care Lead

Prima • Financial Services • Property & Casualty Insurance • 6 hours ago
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Salary
≈ $57k – $143k per year (Estimated)
Location
In office (Manchester)
Seniority
Staff

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 13, 2026. Prima scores A on the Alion truth index.

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Prima

Prima is a digital insurance company headquartered in Milan that sells motor and other insurance online, built on its own technology and data platforms since its founding in 2015. It became the largest online motor insurer in Italy with more than 5 million customers, expanded into Spain and the UK, raised 1.3 billion euros of resources in 2024 and joined the AXA Group in 2025. It hires software, data and machine learning engineers, data scientists, quantitative analysts, motor claims handlers, customer care staff and regional area managers in Milan, Madrid, London and Manchester.
helloprima.com • HQ: Milan, Italy • InsurTech • Property & Casualty Insurance • Financial Services • 1001-5000 employees • Est. 2015

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To support our growing UK customer base, we are expanding our Customer Care operations into Manchester. While our established London hub continues to operate at full strength, this new Manchester location represents a strategic investment in our capacity and service capabilities.

As a Customer Care Lead, you will play a pivotal role in scaling our new Manchester hub. You will combine day to day people leadership with hands-on operational management, ensuring our team delivers high quality service while meeting core performance standards.You will drive quality standards, coach team members through complex escalations, and foster a collaborative, high trust team culture.

Excited to make an impact? Here are the details

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