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IT Support / Technical Support Engineer - Level I

Prime System Solutions • Managed IT Services (MSP) • Business Process Outsourcing (BPO) • 11 hours ago

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Location

Remote (Nicaragua)

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Sep 30, 2026. Prime System Solutions scores A on the Alion truth index.

Overview

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Prime System Solutions

Prime System Solutions is an IT services and talent company registered in Ras Al Khaimah, United Arab Emirates, that provides managed IT services, cloud and cybersecurity work, AI and data science, and financial and strategic back-office support, mainly for managed service providers. Operating since 2023, it reports a team of more than 200 remote professionals, many of them in the Philippines and Latin America, who work US Eastern time hours on infrastructure, Citrix, networking and accounting engagements. It hires system and network engineers and administrators, NOC and Citrix engineers, accountants, FP&A analysts, HR and talent acquisition staff and management trainees.

primesystemsolutions.com • HQ: Ras Al Khaimah, United Arab Emirates • Business Process Outsourcing (BPO) • IT Staffing & Staff Augmentation • Managed IT Services (MSP) • Est. 2023

Tech stack of Prime System Solutions

Important: This position is intended for candidates who have hands-on experience with the required technologies listed above. Please apply only if you meet the required technical qualifications and have practical troubleshooting experience in Microsoft 365, Active Directory, Azure, Exchange Online, printer troubleshooting, and basic networking. Applications that do not meet the core technical requirements may not be considered.

Job Summary

We are looking for an IT Support Engineer with hands-on experience in Microsoft technologies and end-user troubleshooting. The ideal candidate should have a good understanding of Microsoft 365, Active Directory, Azure, Exchange Online, and basic networking, along with the ability to troubleshoot printer and general desktop issues.

Key Responsibilities

Provide technical support for end users and troubleshoot hardware/software issues.
Troubleshoot and administer Microsoft 365 applications and services.
Perform basic administration and troubleshooting of Active Directory.
Assist with Azure user, access, and configuration-related issues.
Troubleshoot Exchange Online issues, including mail flow, Outlook, and mailbox-related problems.
Diagnose and resolve printer and printing-related issues.
Perform basic network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues.
Troubleshoot Windows operating system and common application issues.
Escalate complex technical issues to the appropriate technical team when required.
Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Requirements

Experience: 1-3 years in an IT Support, Service Desk, Desktop Support, or similar role.

Required Skills:

Hands-on experience with Microsoft 365
Working knowledge of Active Directory
Basic knowledge of Microsoft Azure
Experience with Exchange Online
Strong troubleshooting skills for printers and end-user devices
Basic understanding of networking and network troubleshooting
Good communication and customer-service skills
Ability to diagnose issues systematically and work independently

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