Call Center Supervisor

PrimeIT · IT Consulting & Digital Transformation · IT Staffing & Staff Augmentation · 3 days ago
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Salary
$27k – $34k per year
Location
Hybrid (Lisbon, Portugal)
Employment
Full-Time

First seen by Alion on Oct 30, 2026.

Overview
Company
Impact
Profile match

PrimeIT

PrimeIT is a Portuguese IT, telecom and engineering services company with more than 2,430 specialists. It provides team extension, team-as-a-service, managed services, nearshore delivery and custom software development, has offices in Madrid and Barcelona, and recruits roles such as automation testers for client projects. The company is based in Lisbon, Portugal.
primeit.pt · HQ: Lisbon, Portugal · IT Staffing & Staff Augmentation · IT Consulting & Digital Transformation · 1001-5000 employees
Tech stack of PrimeIT
Sobre a vaga

Procuramos um Call Center Supervisor para integrar uma equipa em constante expansão. O profissional será responsável por supervisionar diariamente a operação do Centro de Contacto e monitorizar a atividade operacional e os níveis de serviço.

O que vais fazer
  • Supervisionar diariamente a operação do Centro de Contacto
  • Monitorizar a atividade operacional e os níveis de serviço
  • Acompanhar o desempenho individual e coletivo da equipa
  • Distribuir e priorizar tarefas, prestando apoio funcional aos operadores
  • Garantir a aplicação correta dos guiões, procedimentos e requisitos do CNCS
  • Acompanhar ocorrências urgentes, recorrentes ou complexas e assegurar o seu encaminhamento
  • Controlar a qualidade dos registos e das respostas
  • Promover a motivação, colaboração e desenvolvimento da equipa
  • Assegurar a confidencialidade, a proteção de dados e a segurança da informação
O que é pedido
  • Nível de Experiência: Mid (2 a 6 anos)
O que é oferecido
  • €1.200 a €2.000 (salário base)
  • Subsídio de Alimentação
  • Benefícios Flex

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.

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