Supervisor de 1ª Linha

PrimeIT · IT Consulting & Digital Transformation · IT Staffing & Staff Augmentation · 2 days ago
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Salary
$20k – $27k per year
Location
In office (Lisbon)
Employment
Full-Time

First seen by Alion on Oct 30, 2026.

Overview
Company
Impact
Profile match

PrimeIT

PrimeIT is a Portuguese IT, telecom and engineering services company with more than 2,430 specialists. It provides team extension, team-as-a-service, managed services, nearshore delivery and custom software development, has offices in Madrid and Barcelona, and recruits roles such as automation testers for client projects. The company is based in Lisbon, Portugal.
primeit.pt · HQ: Lisbon, Portugal · IT Staffing & Staff Augmentation · IT Consulting & Digital Transformation · 1001-5000 employees
Tech stack of PrimeIT
Sobre a vaga

Estamos à procura de um(a) Supervisor de 1ª Linha para integrar uma equipa em constante expansão. O profissional será responsável pela supervisão e coordenação de equipas de atendimento em centros de contacto, garantindo a qualidade do serviço prestado.

O que é pedido
  • Experiência na supervisão e coordenação de equipas de atendimento em centros de contacto
  • Experiência na monitorização da operação, acompanhamento de indicadores de desempenho e cumprimento de níveis de serviço (SLA)
  • Experiência na gestão de ocorrências, escalonamento de situações críticas e garantia da qualidade do serviço prestado
  • Fluência em português e inglês, tanto a nível escrito como verbal
  • Bons conhecimentos de MS Office e ferramentas de produtividade e reporting
  • Sensibilidade para temas de segurança da informação, proteção de dados e controlo de acessos
  • Licenciatura concluída
  • Nível de Experiência: Júnior (até 2 anos)
O que é oferecido
  • Pacote Salarial & Benefícios: 920€ a 1500€ (base)
  • SA
  • Flex Benefits

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.

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