Account Manager

Commercial Printing Account Manager

Prisma Graphic | Phoenix, AZ | Full-Time | On-Site

You know print. You know customers. And you know how to keep a job moving.

A print job has a hundred moving parts and great Account Managers know how to bring them all together. At Prisma, our Account Managers are the quarterbacks of the job. They connect customers, Sales, Prepress, Production, and Shipping to make sure the details are right, expectations are clear, and commitments are met.

We work with some of the country's most recognizable national brands, helping bring complex printing, direct mail, and fulfillment programs to life. It's the kind of work you can see out in the world and take pride in knowing you helped make happen.

We're looking for an experienced commercial printing professional who understands the production process, enjoys solving problems, embraces technology, and takes pride in delivering an exceptional customer experience.

Key Responsibilities:

• End-to-End Job Management: Manage the day-to-day operational execution of an assigned customer portfolio, serving as the primary operational point of contact from order intake through delivery. Partner with Sales to establish realistic expectations and ensure customer commitments are met. Coordinate changes to job requirements, specifications, and schedules while managing their impact on production and delivery.

• Job Specifications & Accuracy: Translate customer requirements into accurate, production-ready job tickets. Open and maintain jobs within Prisma's ERP and workflow systems, coordinating estimates, artwork, proofs, approvals, specifications, and billing information to ensure jobs are properly prepared for production.

• Production Coordination: Partner with Sales, Prepress, Production, and Shipping to align priorities, coordinate schedules, resolve operational challenges, and keep jobs moving through production.

• Proactive WIP Management: Actively monitor work in progress, anticipate potential delays or production issues, and take action to protect quality, cost, and delivery commitments.

• Customer Communication & Relationship Management: Build customer confidence through timely updates, proactive expectation management, and coordinated solutions when requirements or schedules change.

• Inventory, Fulfillment & Direct Mail Coordination: Coordinate inventory availability, fulfillment requirements, and direct mail specifications for assigned accounts, ensuring accurate information and alignment across departments.

• Process Improvement & Technology: Identify opportunities to improve workflows, reduce errors, and eliminate repetitive tasks. Leverage technology, automation, and continuous improvement to increase efficiency and improve the customer experience.

What Success Looks Like:

• Ownership & Accountability: Independently manage complex jobs, take responsibility for accurate execution, and follow through on customer commitments.

• Production Expertise: Apply strong commercial printing knowledge to identify potential issues, coordinate practical solutions, and make informed decisions throughout the production process.

• Proactive Communication: Keep customers, Sales, and internal teams informed while anticipating challenges and managing expectations before issues escalate.

• Cross-Functional Collaboration: Build productive relationships across departments, coordinate competing priorities, and keep work moving without direct reporting authority.

Qualifications

Required Qualifications:

• Commercial Printing Experience: At least five years of experience in the commercial printing industry, including three or more years in account management, customer service, or production coordination. Demonstrated experience managing print jobs from order intake through delivery.

• Print Production Knowledge: Strong understanding of prepress, offset and digital printing, finishing, and shipping processes. Ability to evaluate how specifications, materials, production capabilities, and scheduling decisions affect quality, cost, and delivery.

• Complex Job Management: Proven ability to independently manage multiple jobs, changing priorities, and tight deadlines while coordinating resources across departments.

• Proactive Problem-Solving: Ability to anticipate production challenges, identify risks, evaluate alternatives, and work collaboratively with production teams to develop practical solutions.

• Communication & Accountability: Excellent organizational, communication, and follow-through skills, with a strong commitment to accuracy, customer service, and proactive stakeholder communication.

• Print ERP & Systems Proficiency: Experience using print management or ERP systems to manage job tickets, specifications, production status, and customer information.

• Microsoft Office Proficiency: Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Word, with the ability to manage information, organize work, and communicate effectively.

• Technology & Continuous Improvement: Strong comfort with technology, the ability to learn new systems, and a demonstrated interest in improving workflows, reducing manual effort, and working more efficiently.

Preferred Qualifications:

• Experience with EFI Pace, Monarch, or similar print industry ERP platforms.

• Experience with large-format printing, direct mail, fulfillment, or inventory-managed customer programs.

• Experience supporting complex, high-volume, or multi-location customer accounts.

• Hands-on experience using AI tools such as Claude or Microsoft Copilot to analyze information, improve processes, or automate repetitive work.

• Bachelor's degree in business administration, Communications, Graphic Communications, Print Management, or a related field.

Why Join Prisma?

There's something uniquely rewarding about seeing your work come to life in the real world.

At Prisma, we help nationally recognized brands execute complex commercial printing, direct mail, fulfillment, and inventory programs. Our Account Managers do more than process orders. They bring together the people, expertise, and production resources that transform ambitious customer projects into into tangible results.

Prisma is growing, and we're building a Client Services organization that can grow with us. We value experience, fresh ideas, and smarter ways of working. You'll have the opportunity to apply your industry knowledge, take ownership of meaningful customer programs, and help shape the processes and systems that support our continued growth.

We believe great customer service starts with great execution, technology should make people's jobs easier, and good ideas can come from anywhere.

Ready to put your commercial printing expertise to work with some of the nation's most recognizable brands? Join Prisma and help deliver exceptional customer experiences through operational excellence.