Senior Forward Deployed Engineer

AI Is How We Work

Productboard is an AI-first company. Not as a tagline - but as a daily reality.

Everyone here, from GTM or People to Product and Engineering, and our CEO, uses AI every day to prototype, explore ideas, and ship faster. We are investing deeply to make AI part of our foundation.

What that looks like:

• Access from day one. Every employee and leader gets the best tools available - Cursor, Claude Code, Codex, and more.
• AI Champions across teams. Dedicated experts embedded in teams to pair, unblock, and help you move faster with AI agents.
• Dedicated AI days. Every six weeks, all teams get focused time to ship real features using AI tools and push boundaries.

AI isn't something we experiment with occasionally. It's how we build.

The opportunity

Productboard is looking for an experienced Senior Forward Deployed Engineer (FDE) to join our Go-To-Market team. This is the evolution of our Sales Engineer function - reimagined for engineers who want to do more than demo software. As an FDE, you're embedded in the field, working alongside prospects and customers to solve real problems, then bringing those learnings back to shape the product itself.

You'll be the single most technical presence in a sales cycle and the person ultimately responsible for the customer's success - from first discovery call through to a live, value-generating deployment. You own the outcome: driving discovery, architecting solutions, running proofs-of-concept across both our core platform and Productboard Spark (our AI agent for product managers), and closing the loop between what customers need and what our Product team builds next.

This is a senior, high-visibility role at one of the most important functions at Productboard. You'll engage at the executive level, represent us on global stages, and be the person both customers and internal teams rely on when it matters most. If you want your work to directly influence revenue, customer success, and the future of our product, this role was built for you.

Why this matters for your career

The gap between professionals who are building with AI daily and those who are still watching is widening fast. At Productboard, you won't just use AI tools. You will shape the architecture that makes AI agents effective, define the workflows that make them reliable, and build the evaluation systems that make them trustworthy. You will work in an environment where AI first is not a future aspiration. It is the current standard.

The skills you build here, agent native design, multi-model orchestration, eval-driven development, AI-ready codebase architecture, are the skills that will define senior engineering for the next decade.

On a Typical Day, You Will...

Pre-Sales & Technical Validation (Primary Focus)

• Partner with Account Executives to drive complex, multi-stakeholder deal cycles - leading deep technical discovery, uncovering pain points, and aligning Productboard's core platform and Spark's AI-first capabilities to customer business objectives.
• Deliver high-impact presentations, demos, and solution briefings that tell Productboard's differentiated story and connect capabilities directly to the customer's strategic problems - not a feature walkthrough.
• Own all technical aspects of the sales cycle: scoping and running PoCs in live environments, wiring up integrations, responding to RFPs, validating API and architecture fit, and identifying expansion opportunities at existing accounts.

Product Feedback Loop (Primary Focus)

• Act as Productboard's eyes and ears in the field, synthesizing patterns across prospects and customers (recurring objections, missing capabilities, workflow gaps) into structured, actionable product intelligence.
• Serve as the primary liaison between Sales, Product, and Marketing, sharing field insights that shape the roadmap, integration strategy, and positioning, you're often the first to know when the narrative isn't landing.
• Build repeatable PoC frameworks, demo environments, and technical playbooks that scale your insights across the FDE team.

Field Marketing & Thought Leadership

• Represent Productboard at industry events, conferences, and roadshows as a credible technical voice - speaking on stage, running booth demos, and engaging prospects in meaningful conversations about AI-first product management.
• Host and lead high-touch executive dinners, Product Leader roundtables, and panels globally, building relationships with CPOs, VPs of Product, and senior practitioners. FDEs lead the room, not just attend it.
• Develop and deliver thought leadership content with Marketing - talks, live demos, and session formats that showcase the core platform and Spark in real-world contexts. Your ability to speak the language of product strategy, prioritization, and AI-driven PM workflows is what makes these engagements land.

Implementation & Activation

• Strategic accounts: Co-build the solution with the customer to secure the technical win - designing configurations, validating integrations, and proving value in their environment. Hand off cleanly to AI Success with full context so they can drive org-wide adoption without starting from scratch.
• Scale accounts: Own activation end-to-end. Configure integrations (Jira, Salesforce, Zendesk, Azure DevOps, Slack, and more), design workspace structures aligned to the customer's product operating model, and drive them to first value without a handoff.
• Build scalable activation assets - guided setup flows, integration templates, and self-serve onboarding resources - that make scale-motion delivery repeatable.

Our Tech Stack

Productboard, Slack, Salesforce, Google Suite, Zendesk, Claude, Zoom, Gong, Jira, Github, Loom.

About you

• 6+ years in a Sales Engineering, Solutions Engineering, or Forward Deployed Engineering role at a B2B SaaS company.
• A genuine builder's instinct - you don't just demo, you configure, integrate, and prototype live solutions in front of customers.
• Hands-on experience with REST APIs, webhooks, and SaaS integration patterns; comfortable getting into the technical weeds during an evaluation.
• Proven ability to drive complex, multi-stakeholder deal cycles - you can navigate technical buyers, IT, and the C-suite in the same engagement.
• Strong understanding of how product, engineering, and customer success teams operate - you can speak credibly to a CPO and a Staff Engineer in the same meeting.
• Exceptional communication and presentation skills; you translate complexity into clarity and make the technical feel accessible.
• A product-minded perspective - you naturally ask "why does this customer need this?" and connect the answer to something bigger.
• A bias for ownership - you follow through, take accountability, and don't wait to be asked.

Bonus:

• Familiarity with product management tools (Productboard, Jira Product Discovery, Aha!, etc.), AI assisted workflows, or customer feedback platforms. Hands-on experience with Productboard Spark or similar AI product agents is a strong plus.
• Experience scripting lightweight automations or integrations (Python, JavaScript) to accelerate PoC delivery.
• Comfort presenting to senior audiences - panels, executive dinners, or conference stages - and representing a company's technical vision publicly.

The expected base pay range for this position in the San Francisco area is $133,100-$176,400. In addition to the base pay, this role is eligible for a 25% Variable Component, competitive equity awards, and benefits.

Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future.

You can look forward to the following benefits + More

Competitive compensation, stock options, company 401k

Budget for online courses, books, and conferences

Flexible PTO and paid sick days

Commuter Benefits

Volunteer Day for you to help causes close to your heart

Carrot Fertility Benefits

Free snacks, drinks, and yummy catered lunches

Company contribution to gym and wellness memberships

Flexible working hours and home office. Hybrid Schedule Mon/Tues/Thurs In Office

Mental Wellness Program to support your well-being and self-care

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