IT Service Portfolio Coordinator

On behalf of our client, we are looking for a detail-oriented and proactive IT Service Portfolio Coordinator to support the development and ongoing maintenance of a comprehensive IT Service Product Portfolio on SharePoint.

In this role, you will be responsible for coordinating portfolio-related activities across Technology and Product Management teams, ensuring high-quality documentation, structured content management, and accurate service portfolio governance. Acting as a central point of contact between stakeholders, you will help drive the successful maintenance and continuous improvement of the IT service catalogue while ensuring consistency, transparency, and operational efficiency.

Stakeholder Coordination & Data Collection

• Collaborate with Technology and Product Management teams to gather information for new and existing services.
• Follow up with subject matter experts to ensure timely delivery of portfolio content.
• Coordinate review cycles, approvals, and sign-off processes for service documentation.
• Track outstanding actions and escalate blockers when necessary.
• Act as the primary point of contact for portfolio-related information requests.
• Reference: PRtRhYcNY0ODMuOvtyrHcmKxvTsXddufSKlMy83rSzNEJklIGb0WxIL5LnWvf0wP

Template Population & Documentation

• Create and maintain service descriptions using standardized templates, including service scope, benefits, SLAs, and technical information.
• Develop customer-facing success stories based on input from project teams and stakeholders.
• Ensure all documentation meets quality, consistency, and branding standards.
• Continuously improve templates and documentation processes together with Product Management teams.

Progress Tracking & Task Coordination

• Monitor portfolio build-out progress using SharePoint and Excel-based tracking tools.
• Coordinate activities across multiple stakeholders, ensuring clear ownership and deadlines.
• Prepare regular status reports highlighting progress, risks, and next steps.
• Identify opportunities to improve documentation and content management processes.

SharePoint Administration & Content Management

• Maintain and administer the ICT Service Product Portfolio within SharePoint.
• Manage SharePoint sites, lists, libraries, pages, and content structures.
• Apply and maintain metadata standards, naming conventions, and folder structures.
• Monitor portfolio content quality, completeness, and accuracy.
• Configure permissions, access rights, and content approval workflows.

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in content management, portfolio coordination, administration, or a similar role within an IT or technology-driven environment.
• Proven experience working with SharePoint administration, including lists, libraries, and content management.
• Excellent written and verbal English communication skills (C1 level or higher).
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple stakeholders, priorities, and deadlines simultaneously.
• Experience working with structured documentation and template-based content creation.

• Familiarity with ICT products, managed services, or service portfolio environments.
• Knowledge of service management frameworks such as ITIL.
• Previous experience in project coordination or PMO activities.
• German language skills.
• Experience with Microsoft Teams and Power Automate.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.

• Experience coordinating inputs and activities across multiple departments and stakeholders.
• Strong documentation and content governance capabilities.
• Ability to maintain structured and accurate information within collaboration platforms.
• Experience tracking project progress, managing workflows, and producing status reports.
• Strong problem-solving skills and a continuous improvement mindset.
• Ability to work independently while maintaining close collaboration with cross-functional teams.

• Excellent communication and stakeholder management skills
• Strong attention to detail and a highly organized approach to work
• Ability to manage multiple priorities in a fast-paced environment
• Proactive and solutions-oriented mindset
• Commitment to accuracy, consistency, and documentation quality
• Strong ownership and accountability
• Ability to collaborate effectively across technical and non-technical teams