Shift Supervisor

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Title:                  Shift Supervisor

Program:           59th Street Women’s Shelter - Manhattan

Salary:               $23.90/hr

Program Overview:

The 59th Street Women’s Shelter is a 200-bed, 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, occupational therapy, and housing placement assistance. Additionally, a street-facing, on-site Article-28 Clinic provides primary care, and behavioral health care services.

Position Overview:

Under the general direction of the Operations Coordinator and/or Assistant Shelter Director, with some latitude for independent action, the Shift Supervisor directs a staff of Residential Aides in providing direct assistance to the clients in adhering to the rules and regulations of the shelter; performs related work.

Essential Duties & Responsibilities:

Depending upon the shift, the essential duties of the Shift Supervisor include but are not limited to the following activities:

Provides guidance and direction to the Residential Aides ensuring adequate coverage for each shift; monitoring their performance and initiating administrative action as warranted

Provides training of staff through on-site sessions as well as referrals to outside training sources.

Oversees the operation of the facility, including handling emergency and crisis situations during their tour of duty

Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries 

Participates in daily meetings and shares any observations on the behavior of clients that might be useful to the Case Managers

Oversees scheduled removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to launder them

Assists in the cafeteria with meals being served to clients at breakfast, lunch and dinner

Assist the weekend and evening clinical staff in getting clients access to their medications and responding to client issues

Ensures that any incident is recorded in the Logbook, but especially that priority incidents are called in to the Shelter Director, Assistant Shelter Director, Operations Coordinator, and DHS and that documentation is subsequently provided to supervisory staff in a timely manner

Performs escort duties or ensures escorts are provided to clients as requested by the Case Managers

Participates in some of the recreational activities offered to the clients, encouraging them to actively participate in order the gain the benefits of the activity

Distributes to clients any Metro Cards received from the Social Services staff

Provides supervision to a team of Residential Aides

Performs other duties as assigned by the Assistant Shelter Director, Operations Coordinator or other supervisory staff

Physical Activities

While performing the duties of this position, Residential Aides must be able to climb stairs, walk throughout the facility, stand to talk to clients and staff, sit for extended periods of time at the computer, and bend, or squat to get records from the files and lift up to 30lbs unassisted while helping clients with their property pack-up and distribution. Assistance may be provided for heavier weights. 

Qualifications:

High School Diploma or GED along with a minimum of two (2) years familiarity working with underserved populations, including but not limited to, homelessness, substance use, mental health and LGBTQIA+ populations.

Certificates and Credentials

Fire Guard certification F-02 or Fire Safety Coordinator F-80, as dependent on site; First Aide/CPR; Narcan Certified; Receipt of certification is required within 15 days of completion of training

Preferred Skills:

Team Building:                  Ability to work with staff to enhance their skills; ability to foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population. 

Organizational:               The ability to assess work requests, creates order of priorities, and assigns work to staff and monitor its timely completion. 

Communication:                Excellent oral, writing, and listening skills.

Interpersonal:                    An ability to interface with clients as well as all levels of staff.

Computer:                          Proficiency in Microsoft Office Suite,                           especially Outlook, Word, and Excel.

Language:                           Bilingual or multilingual a plus.

Project Renewal is an equal opportunity employer.  Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.