Real Estate & Customer Experience, Senior Manager

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Company:

Prologis

A day in the life

As a Real Estate and Customer Experience Senior Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds - a local office with the support and sophistication of a large international company.

Key responsibilities include:

• Oversee the day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures.
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Drives and motivates team of property managers, maintenance technicians, administrative personnel, to engage in innovative ideas, initiatives, and pilots.
• Assimilate and analyze information pertaining to market and economic conditions.
• Ability to utilize Salesforce CRM to track interactions with customers and customer visits.

Building blocks for success

• Bachelor’s Degree preferred from a four-year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.
• 3+ years’ supervisory experience, ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.

• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• Highly Proficient in full cycle of leasing and lease interpretation.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.
• Strong mathematical and analytical skills
• Strong working knowledge of property management accounting software

Preferred:

• Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
• Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).
• Requires a valid driver’s license and the ability to travel to multiple properties.
• YARDI and Salesforce CRM software experience preferred.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
• Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.

People First

As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.

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