Account Director

JOB TITLE: 

Account Director/Executive 

REPORTS TO: 

Vice President, Account Management 

DEPARTMENT:

Account Management 

LOCATION: 

US/Remote

JOB OVERVIEW 

The Account Director is an individual contributor position responsible for managing all aspects of operational, technical, and financial performance for strategic accounts, including ensuring delivery of contracted services, attainment and communication of service level compliance, and financial performance. 

COMPANY BACKGROUND 

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors. 

RESPONSIBILITIES 

Manage and grow relationships to drive expansion and renewals across all solution areas within assigned clients 

Realize revenue and margin targets and maximize sales opportunities through connecting client needs with Prometric offerings and solutions 

Develop business partner relationship with existing clients; interact with multiple contact points, internal and external 

Develop relationships vertically and horizontally from main point of contact 

Understand when to bring in key Prometric resources and leadership to assist with account development and opportunity progression 

Lead contract and pricing negotiations 

Develop and execute strategic account plans for assigned accounts 

Manage existing account profitability to drive revenue growth 

Extensive account knowledge, including holistic client business performance, future state business plan, competitor relationships and additional vendors 

Collaborate with Technology, Test Development, Customer Success, Marketing and other internal resources 

Minimize churn and maximize retention in assigned accounts 

Use Prometric’s sales tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast 

Perform other duties as assigned 

QUALIFICATION REQUIREMENTS 

EDUCATION 

Bachelor’s degree (BA or BS) from a four year college or university or equivalent experience 

EXPERIENCE 

3-5 years of professional experience in account management / client services with a proven track record of managing complex solutions 

SKILLS 

Excellent organizational skills, with emphasis on project management, time management and analytical skills to produce information in a concise and timely manner 

Demonstrated success using project management tools and methods (e.g., Microsoft Project, Excel, Visio), work breakdown structures, and issues management to direct technology-driven projects 

Superior oral and written communication skills with the ability to succinctly articulate business progress, issues, challenges and resolutions 

Experience with testing, assessment and certification software and solutions would be viewed as a distinct advantage for candidacy 

Strong financial acumen, with experience budgeting and forecasting to manage monthly and annual sales performance 

Excellent presentation skills and ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner 

Highly motivated, organized, able to travel, work independently, and possess strong team leadership skills 

Technical or product-oriented program experience preferred 

Must have diverse knowledge of and experience in the development and operational aspects of products with a demonstrated ability to learn new industries and service