Senior Client Service Operations Manager (Western)
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Sep 11, 2026. Proof Technology Inc. scores A on the Alion truth index.
Join our team as a Senior Client Service Operations Manager, where you will lead the Operations function and manage multiple Operations Managers. You will be responsible for owning the operating model, driving function-level outcomes, designing the service model, prioritizing problems, building capacity, and ensuring compliance. You will also manage the development of your team and set management standards. This is a full-time, remote position with competitive benefits.
Missions
- Gérer l'ensemble de la fonction des opérations, y compris la structure, les mesures, les décisions et l'évolutivité.
- Assurer le respect des SLA, de la qualité, de la productivité, des coûts et de la rétention dans toutes les équipes.
- Développer et former les managers d'opérations, en veillant à leur succès et à leur développement professionnel.
Profil recherché
- Demonstrated track record owning function-level KPIs at scale and materially improving them - you can show what you changed, why, and what moved- 7+ years of operations experience, including 2+ years managing managers; high-growth, service-delivery, or regulated-industry experience strongly preferred
- Bachelor's degree in Business, Operations, or related field; advanced degree or Lean/Six Sigma certification a plus
- Proven people leader: can speak in detail about Managers developed, hard calls made, and bench strength built
- Strong analytical and structured-thinking skills; comfortable building and defending an operations roadmap tied to company strategy
- Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred
- Excellent executive communication; credible across senior leadership, enterprise clients, and the operations floor