Enterprise Solution Presales

Job Purpose

About RWS Train AI Data Services

Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do - our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. RWS Train AI helps our clients address this challenge head-on.

With a seamless blend of technological understanding and human intelligence, RWS Train AI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, Train AI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels.

Job Overview

Key Responsibilities

Analysis and solution design:

• Lead or deeply participate in pre-sales technical communication with enterprise customers, accurately identify, mine, and understand their business pain points and core requirements in applying agentic AI or hybrid AI-human solutions to enterprise-grade multilingual business scenarios.
• Based on customer needs and technical feasibility, design and lead the output of innovative, implementable, and commercially viable solutions that meet customer budgets.
• Create professional technical solution documents and architecture diagrams, clearly explaining the logic of the solution, core technical components integration methods, and expected benefits.
• Conduct input-output ratio (ROI) analysis to quantify the business value of solutions

Solution demonstration and value transfer:

• Provide professional, vivid, and persuasive solution demonstrations and product explanations to customers (including non-technical decisionmakers, business leaders, and technical experts), with a focus on how the solutions can meet their specific business pain points and bring significant value.
• Translate complex technical concepts (such as model principles, algorithm advantages, performance indicators, etc.) into easily understandable language, effectively conveying them to audiences with different backgrounds, especially for the CXO layer to clearly articulate the business returns of technology investment.

Presales technical support and solution delivery guarantee:

• Work closely with the sales team, provide strong technical support, jointly develop customer research strategies, and promote business opportunity conversion.
• Provide professional answers and verification for in-depth technical issues raised by customers.
• Ensure that the proposed solution is technically feasible, compatible with the customer's existing environment, and perfectly matches their business scenario and goals.
• Participate in the design and technical guidance of POC/pilot projects.

Market insights and product feedback:

• Accurately collect, summarize, and analyze the cutting-edge needs and industry trends of frontline customers in fields such as agentic AI.
• Provide timely and accurate feedback to the product development team on market demand, competitor information, and product improvement suggestions.
• Actively participate in product roadmap discussions, promote product feature iteration and direction optimization to meet constantly changing market demands.
• Knowledge accumulation and empowerment:
• Extract best practices and industry solutions to form a knowledge base.
• Provide technical and program training for internal sales, marketing, and other departments. and enhance customer confidence.

Skills & Experience

• 5+ years of relevant presales experience, preferably in enterprise AI solutions.
• Bachelor's degree required, Master's degree preferred, major in computer science, software engineering, applied mathematics, statistics, computational linguistics, artificial intelligence or related technical fields.
• Proven experience in AI solution architecture, enterprise customer engagement, and POC delivery, with Agentic AI and LLM expertise being highly valued.
• Excellent communication and presentation skills in both Korean and English.
• Customer orientation and good business acumen.

Life at RWS

Life at RWS- If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as RWS.

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