Customer Success Partner I

Join our team as a

Customer Success Partner I!

This is a HYBRID role - onsite Tuesday-Thursday in Nashua, NH.

In this dynamic, fast-paced role, you'll be empowered to make a meaningful impact by supporting a growing customer base while collaborating with multiple departments to keep operations running smoothly. The ideal candidate is a proactive problem-solver with strong communication skills, a customer-first mindset, and the ability to successfully balance service-related responsibilities with a variety of operational tasks. If you thrive in a team-oriented environment and enjoy making a difference every day, this is an exciting opportunity to grow your career while helping deliver an exceptional customer experience.

What You Will Do:

• Verify the accuracy of customer purchase orders

• Enter customer orders and understand all aspects of the order process and workflow

• Reconcile and verify customer payments for open orders

• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately

• Maintain customer database accuracy with the assistance of the Customer Service Coordinator

• Process incoming customer inquiries and triage appropriately within the organization

• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns

What You Bring:

• High School Diploma or equivalent

• 1-2 years of related Customer Service experience

• Proficient in Microsoft products

• Ability to speak clearly and professionally over the phone

• Ability to perform multiple functions simultaneously

• Ability to quickly adapt to new systems and programs

• Strong attention to detail and ability to troubleshoot and find resolution

• Ability to leverageresources and think creatively to resolve customer issues

• Proficient using a computer and able to accurately type 40 wpm

What Sets You Apart:

• College degree

• Customer Service experience in a manufacturing environment

• Experience working in a fast-paced, dynamic environment

• Experience working in a team-centric, pool concept environment

What's In It For You:

• We offer a competitive salary and total rewards package
• We offer amazing benefits including but not limited to:
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a discounted rate
• Matching grants through Protolabs foundation
• And More!