Customer Success Partner III
Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Oct 26, 2026. Protolabs scores A on the Alion truth index.
Join our team as a
Customer Success Partner III!
This is a HYBRID role - onsite Tuesday-Thursday if located near Maple Plain, MN or Nashua, NH
Must be available Monday-Friday during first-shift hours.
The purpose of this role is to provide outstanding customer service to both our external customers and internal business partners. An in-depth understanding of all CS processes and service lines is required. They are accountable to identify solutions to meet the needs of our customers while minimizing risk to the organization by providing technical support to the Customer Service team which may include answering process questions, mentoring team members, ensuring documentation is accurate and up-to-date, and delivering training as required. Will also serve as an SME for the full CS organization, representing the team for systems releases and large-scale projects/changes.
What You Will Do:
Serves as a subject matter expert for the team:
Collaborate with internal departments; sales, sales management, finance, production and other internal staff to facilitate special and/or unusual requests in order to satisfy customer requests.
Project manage large customer orders, troubleshoot customer needs
Consistently and proactively communicates to stakeholders as well as customers
Creates and sends reporting as required by customers or internal sales partners.
Accountable partnering with cross-functional teams to ensure large customer projects have been successfully implemented and executed (i.e. monitoring customer forecasts, secondary operations, logistical challenges)
Experts in all customer Service processes, standard and complex.
Manages the response in the Ask the Expert Channel: providing answers/direction, looking for triaging and production gaps, and identifying opportunities for process enhancements.
Responsible for updating procedure documents and work flows as new processes are created or existing processes are updated/changed.
Manages customer portals: setting up and maintaining portal access.
Delivers training and delivers on-boarding activities for new employees.
What You Bring:
BA/BS or equivalent experience.
Recommended 3-5 years’Customer Service experience in a manufacturing environment preferred and/or a minimum oftwo yearsProtolabsCustomer Service experience.
Strong computer skills (MS Office applications), including experience with CRMand ERP software preferred.
Consistently demonstratesstrong attention to detail, initiative, logic, and resourcefulness.
Serves as an agent of change, supporting changesand helping the team navigate through change.
Strong communicationskills and ability to work cross-functionally.
Excellent customer relationship management skills, including the ability to successfully manage customer escalations and focus on customer retention.
Strong problem-solvingskills with the confidence to seek solutions independently, offering multiple options to resolve issues that advocateboth the customer and Protolabs.
Ability and confidence to push back and provide feedback. Advocates for the customer ensuring CustomerService process and Protolabspolicy areleveraged.
Ability to mentor and provide clear work direction to coworkers.
What's In It For You:
- We offer a competitive salary and total rewards package
- We offer amazing benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a discounted rate
- Matching grants through Protolabs foundation
- And More!