Customer Success Manager

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

ABOUT US

Route Mobile is a leading Cloud

Communication Platform provider, catering to enterprises, over-the-top (OTT)

players and mobile network operators (MNO). Our range of enterprise

communication services includes smart solutions in Messaging, Voice, Email, and

SMS Filtering, Analytics & Monetization.

Since its inception in 2004, Route

Mobile has been enhancing mobile communications through technology upgrades and

product innovations; meeting the needs of a diverse clientele across

geographies. Our customizable, user-friendly, and effective solutions enable

enterprises and mobile operators to deliver efficient services to their

customers.

We are looking for an Customer

Success Manager to join our team working with our global network of

telecommunication partners and our internal experts to expand the partnership

strategy to deliver the Route Mobile service.

Job Description -

Customer Success Executive/Manager

Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services

Working with your accounts to grow their usage and product adoption

Advocate for your customers internally as you work cross-functionally with Sales, Development, and Product teams

Identify expansion opportunities and partner with Sales to successfully seize these opportunities

Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals

Developing solutions by researching current technology trends, gathering requirements from clients, and proposing new features to improve the overall experience

Monitoring the performance of existing solutions to identify areas for improvement

Working with development teams to ensure that projects meet requirements and deadlines

Evaluating new technologies and recommending them for implementation where appropriate

Reporting progress on projects to clients and stakeholders throughout the duration of a project

KPIs:

Positive DM Growth

Revenue Growth in existing accounts

Innovation Index

Product Tenancy

Your profile

What do we offer you?

• We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!
• We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
• We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
• We are, of course, committed to sustainability. What else did you think?
• We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!)
• We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
• We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
• And the ever-important work-life balance? We keep it in the right place.

Naturally we have a competitive salary package for you. Click here (or apply) to discover what else we offer.

Skills:

Strong presentation, meeting facilitation, organizational and written communication skills

3-6 years’ experience in customer success, account management, consulting, solutions engineering or related field

Out-of-the box thinker with a customer first approach

Top-shelf problem solving skills

Active team player, self-starter, and multitasker who can quickly adjust priorities

A tendency for relationship building

Relevant Industry knowledge