Product Director, Programmable Voice

The Product Director, Programmable Voice is

responsible for defining, building and scaling

Proximus Global’s L4 Programmable Voice solution: an abstracted,

ready-to-consume application layer built on BICS Cloud Communications carrier

voice assets, Konera Network APIs and Telesign identity and

fraud signals.

The role targets the global SMB, mid-market and voice-AI

startup segments and enterprises - customers

typically in the €10-100k ARR range - who want the capabilities large API

platforms offer but cannot justify building and operating lower-level voice

products themselves. It closes a structural gap in the portfolio: today

Proximus Global has no SMB voice offering in any market, while

external CPaaS players capture the higher-margin application layer on

top of our own wholesale assets.

This role owns the end-to-end product journey - from

proposition definition through market launch and international scaling -

leading a team of product managers and working cross-functionally across

BICS, Konera and Telesign. The successful candidate will build

the partner ecosystem and commercial model that position Proximus Global as a

trusted, AI-ready challenger to Twilio, Bandwidth and Vonage in selected use

cases and priority regions.

Key Responsibilities

Team Leadership

• Lead, mentor and

  develop a team of product managers across discovery, launch and scale-up

  stages

• Balance

  strategic guidance with hands-on support to bring a greenfield product to

  market at the pace of the category

• Build

  a product culture rooted in accountability, customer

  evidence, speed and AI-assisted ways of working

Strategy & Vision

• Own

  and evolve the Programmable Voice strategy, positioning the offering as

  the trusted L4 challenger to established global API platforms in

  selected use cases and priority regions

• Maintain

  a clear, phased roadmap: near term - number masking, branded

  calling and the AI voice agent on a programmable call-control engine,

  real-time media streaming and self-serve distribution; mid term -

  transcription, translation and language handling, notifications, flash

  calling, voicemail, recording, AI-capable IVR, CRM/workflow connectors and

  agentic exposure; long term - voice embedded natively into major LLM

  runtimes and agent frameworks

• Enforce

  scope discipline against the agreed exclusions: no direct large-enterprise

  motion (retained by BICS Cloud Communications), no race to the

  cheapest per-minute pipe, no in-house foundation voice models, and one

  global product with regional adapters rather than parallel codebases

• Identify market

  opportunities, customer needs and competitive positioning across Europe,

  North America, MEA, LATAM and Asia-Pacific

Product & Project Management

• Own

  the full product lifecycle, from ideation through launch to scaling, on a

  global footprint from day one

• Define

  and execute product plans, timelines and budgets, and steer

  build-versus-buy and platform architecture decisions for the greenfield

  OSS/BSS stack

• Ensure timely delivery

  within scope and quality expectations, including clean integration into

  BICS Cloud Communications, Konera and Telesign

Commercial & Monetisation

• Define

  and own the usage-based commercial model - per minute for voice and the AI

  voice agent, per number for DID, per verified call for branded calling -

  packaged into SMB-friendly plans with sensible add-ons rather than

  enterprise-only custom pricing

• Build

  and defend the business case against a serviceable market of roughly

  $3.4B in 2026 growing to $6.2B by 2030, and against agreed run-rate

  ambitions

• Manage

  internal transfer pricing with

  BICS, Konera and Telesign on an arm’s-length basis

  within the agreed group envelope

• Evolve

  pricing over time from pure per-minute charging toward bundled platform

  and subscription models

Go-to-Market & Distribution

• Own

  a self-serve, product-led motion: portal and dashboard, SDK and ADK,

  enabling an SMB anywhere in the world to operate the product

  without a dedicated implementation programme

• Sequence

  commercial launch by region - Europe and North America first, with Latin

  America, the Middle East and Asia-Pacific following as regulatory and

  identity-signal models mature

• Recruit

  lead customers and design partners among voice-AI startups, including the

  Y Combinator conversational-AI cohort, and position the platform

  explicitly around their needs

• Ensure

  the proposition remains uniform globally: the same product, the

  same SDK, the same trust signals, wherever the customer operates

Ecosystem & Partnerships

• Build

  and manage the partner ecosystem: Cognigy for conversational-AI

  orchestration, ElevenLabs for natural agent voice, Hiya and

  regional attestation partners (including STIR/SHAKEN in North America) for

  branded calling, and Telesign for fraud and identity

  scoring

• Engage

  major LLM providers and agent-framework owners early to shape the voice

  APIs, media streaming, identity signals, routing features and

  compliance support that AI-agent developers need

• Preserve

  strategic optionality - avoid deep dependence on any

  single hyperscaler voice stack and avoid exclusive lock-in to

  any one AI vendor

Cross-functional Collaboration

• Drive

  alignment with BICS Cloud Communications on SIP trunking, numbering

  and branded calling, maximising reuse of existing capability and

  avoiding duplicate development

• Partner

  with Konera on network identity, verified caller, reachability

  and network trust signals exposed through the Programmable Voice

  layer

• Collaborate

  closely with CTO and Engineering teams (API/SDK engineers, network

  architects, DevOps) and with GTM, Marketing, Legal and Finance to ensure

  seamless execution and clear expectation setting

Stakeholder Engagement

• Build

  strong relationships with internal stakeholders across Proximus Global

  entities and with external partners, customers and

  regulators

• Act

  as a key point of contact for strategic collaborations and ecosystem

  development

• Represent

  Programmable Voice in executive forums and ensure alignment with Proximus

  Global Vision 2030 and the wider portfolio strategy

Innovation & Technology Leadership

• Stay

  ahead of category trends: branded calling as a network-level trust layer,

  the shift from agent assist to fully agentic voice, the

  intensifying latency race, and the buyer shift from pipes to

  outcomes

• Embed

  AI into both the product offering and day-to-day product management and

  delivery practice, including AI-assisted development and modern

  API-gateway tooling

• Explore

  adjacent, carrier-unique capabilities such as voice analytics, number and

  line intelligence, and the broader interpretation of voice as a trust

  signal

Performance Management

• Define

  and track KPIs across activation, time-to-first-call, self-serve

  conversion, ARR per customer, usage, margin, retention and team

  performance

• Monitor

  performance of products and initiatives

  and identify opportunities for optimisation

• Report

  progress, risks and trade-offs transparently to leadership

Risk & Compliance Ownership

• Manage

  the principal delivery risks: resourcing a credible global L4 build,

  keeping pace with AI-assisted development models, and the operational

  readiness of underlying onboarding and provisioning processes

• Confirm

  and track country-level regulatory and compliance requirements for AI

  voice, call recording, consent and any voice analytics or biometric use

  cases, and reflect them in launch sequencing,

  partner selection and go-to-market readiness

Resource Management

• Manage

  budget, staffing and technology resources effectively

• Ensure

  teams are equipped with the tools, processes and support needed to

  succeed

Essential Requirements

• Bachelor’s

  degree in Computer Science, Engineering, Business or a related

  field (master’s

  degree preferred)

• Proven

  product leadership experience in CPaaS, UCaaS/CCaaS, voice or

  API platform businesses, ideally within telecommunications

• Track

  record of taking products from zero to one in innovation, incubation

  or greenfield environments, and scaling them internationally

• Experience

  with self-serve, product-led and SDK-led distribution models aimed at

  SMB, startup and developer buyers

• Strong

  background in API strategy,

  packaging, pricing and monetisation

• Strong

  leadership and team development capabilities, excellent strategic thinking

  paired with hands-on execution

• Commercial

  acumen, including pricing design, business case construction and

  margin management

• Strong

  communication and interpersonal skills, including with external

  partners, regulators and startup founders

• Solid

  understanding of the voice stack: PSTN and SIP trunking, DID

  numbering, call control, real-time media streaming and

  interconnect fundamentals

• Familiarity

  with branded calling and caller authentication frameworks, including

  STIR/SHAKEN and regional attestation models

• Deep

  understanding of telco APIs (e.g. identity, fraud

  prevention, QoD/network slicing, carrier billing)

• Working

  knowledge of the conversational and agentic AI landscape, including voice

  agents, orchestration platforms and LLM runtimes

• Awareness

  of the competitive field, including Twilio, Bandwidth,

  Vonage, Telnyx, Infobip and Sinch

• Familiarity

  with industry standards, platforms and best practices

We are offering

• Good

  compensation - Competitive € salary plus benefits package.

• Development

  opportunities.

• Challenging

  but also a friendly working environment.

• And

  much, much more...

About Proximus Global

Proximus Global, combining the strengths of Telesign, BICS,

and Route Mobile, is transforming the future of communications and digital

identity. Together, our solutions fuel innovation across the world’s largest

companies and emerging brands. Our unrivalled global reach empowers businesses

to create engaging experiences with built-in fraud protection across the entire

customer lifecycle.

Our comprehensive suite of solutions - from our super

network for voice, messaging, and data, to 5G and IoT; and from verification

and intelligence to CPaaS for personalised omnichannel engagement - enables

businesses and communities to thrive. Reaching over 5 billion subscribers,

securing more than 180 billion transactions annually, and connecting 1,000+

destinations, we honour our commitment to connect, protect and engage everyone,

everywhere.