Head, Partnership Distribution Academy

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

What are we looking for?

We are looking for a Head of Partnership Distribution Academy to lead the Academy in building sales capability and driving performance across bancassurance channels. Through effective learning solutions, structured field coaching, and close strategic partnerships with bank stakeholders, this role will ensure frontline sales teams are equipped, adaptable, and consistently delivering high-quality business outcomes.

What are we expecting from this role?

• Define and lead the Partnership Distribution Academy strategy, operating model, priorities, and roadmap in alignment with Partnership Distribution objectives.
• Translate business priorities into structured capability strategies and learning journeys covering onboarding, continuous upskilling, and sales leadership development.
• Establish Academy standards, governance, and priorities to ensure consistent and effective capability development across bancassurance channels.
• Act as the senior capability partner for bank stakeholders and Partnership Distribution leadership.
• Partner with Bank Sales Heads and relevant leaders to identify capability priorities and jointly develop interventions that address business and customer needs.
• Influence stakeholders to embed capability development, coaching, and continuous learning into the sales operating environment.
• Establish a performance-oriented capability framework linking Academy interventions to relevant distribution outcomes, including RM productivity, activation, conversion, and quality.
• Use business, learning, and field insights to identify capability gaps, evaluate effectiveness, and determine priorities for improvement.
• Provide recommendations to Partnership Distribution leadership on capability interventions required to strengthen frontline effectiveness.
• Lead the design and evolution of learning solutions across sales, product, advisory, leadership, and coaching capabilities.
• Set standards for effective learning design and delivery, including digital, blended, and field-based approaches.
• Continuously improve Academy solutions to keep the sales force knowledgeable, adaptable, and future-ready.
• Set the framework for sales training, certification, and field coaching across bancassurance teams.
• Strengthen the application of learning in the field by embedding structured coaching and reinforcement into branch and sales activities.
• Monitor capability application and effectiveness, driving improvement actions based on business and learning outcomes.
• Partner with Distribution/Sales, Product, Marketing, Compliance, and Risk to ensure frontline capability remains aligned with business priorities, product strategy, and applicable requirements.
• Integrate cross-functional expertise into Academy programmes and capability interventions.
• Resolve capability priorities and dependencies requiring coordination across functions.
• Lead, coach, and develop the Academy team to deliver agreed strategic and operational priorities.
• Set clear accountabilities, priorities, and performance expectations while ensuring effective allocation of resources.
• Build team capability and maintain appropriate standards for quality, consistency, and effectiveness of Academy delivery.

Who are we looking for?

• Bachelor’s degree in Business, Finance, Management, Learning & Development, or a related field (relevant professional qualifications in learning, coaching, leadership, or financial services are an advantage).
• 8+ years of relevant experience in bancassurance, sales capability, learning and development, sales enablement, or related financial services roles, with demonstrated leadership responsibilities.
• Proven experience leading capability strategies, learning academies, or large-scale sales development programmes aligned with business priorities and performance outcomes.
• Strong track record of partnering with senior sales leaders and bank stakeholders to diagnose capability needs and translate them into effective learning, coaching, and performance interventions.
• Strategic thinking with the business acumen to translate distribution priorities into executable plans that directly impact sales effectiveness and distribution outcomes.
• Strong leadership, people management, and coaching capabilities, paired with the ability to influence and build trusted relationships with senior internal and bank stakeholders.
• Strong analytical and problem-solving skills, utilizing business, learning, and field insights to identify capability gaps and drive continuous improvement.
• Effective communication, facilitation, stakeholder management, and change leadership skills.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.