Head, New Business & Policy Administration

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

• Develop and execute strategic objectives for the New Business and Policy Administration functions.
• Provide guidance in Life Insurance Underwriting and Claims management, particularly critical life and disability cases.
• Understand the reinsurance requirements and arrangements with the company’s reinsurers
• Lead and enhance team competencies through effective management and development initiatives to client facing and non-facing officers.
• Drive process automation and continuous improvement to maximize operational efficiency.
• Review and update underwriting and claims assessment criteria to maintain a healthy in-force book.
• Negotiate and manage relationships with third-party service providers, especially medical facilities.
• Ensure strict compliance with regulatory and internal policies across all functions.
• Conduct quality control and regular audits of operational processes.
• Lead digital transformation initiatives and customer experience enhancement projects.
• Regularly monitor and enhance claims handling procedures
• Review internal control processes and implement the approved IBPs to mitigate operational risks
• Analyse claims data, identify trends and improve risk advisory to stakeholders
• Generate useful operational reports, identifying bottlenecks for improved decision making
• Proficiency in CRM systems for service delivery
• Mentor, lead and build the capacity of the operational team through continuous learning and training
• Regularly review client documentation, records management and communications

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.