UW Service Associate Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

A) Job Responsibilities:

Underwriting technical and Innovative Underwriting Practices

• Underwrite new proposals/existing policies within approved authority

• Participate in and support projects to implement and apply advanced underwriting techniques that leverage emerging technologies (e.g., artificial intelligence, machine learning) to improve accuracy and speed in decision-making.

• Stay updated on industry trends and advancements, and contribute ideas or recommendations to support improvements in the underwriting process.

• Support the development and update of underwriting guidelines based on changes in UW technical standards, rules, and processes.

Data Analytics and Risk Assessment

• Support relevant stakeholders in analyzing underwriting data to identify trends, risk patterns, quality issues, and automation opportunities.

• Prepare regular and ad-hoc underwriting reports, dashboards, and management insights (e.g. decision mix, STP rate, TAT, rework rate, key risk indicators).

• Conduct post-implementation reviews through data-driven assessment of underwriting initiatives and process changes

Underwriting Projects, Automation, New Capabilities, Process Optimization

• Support coordination of underwriting transformation initiatives, including AI-driven underwriting, automation, digital onboarding, STP enhancement, rule optimization, and customer experience improvement. Support business requirement preparation, stakeholder coordination, implementation follow-up, and benefit tracking.

• Act as an underwriting SME contributor for assigned business initiatives, providing underwriting input, technical consultation, and operational considerations to support solution design and stakeholder discussions.

• Identify inefficiencies within the underwriting workflow and recommend continuous improvement opportunities through process automation and digital solutions.

Perform other tasks assigned by manager

B) Job Accountability:

• Accurate and consistent underwriting decisions within delegated authority.

• Support the delivery and tracking of assigned underwriting transformation initiatives, automation enhancements, and process improvement activities.

• Contribute to the enhancement of underwriting frameworks, guidelines, automation rules, and customer journeys to support better risk outcomes and operational efficiency.

• Provide underwriting input and technical consultation to support business discussions through data analysis, technical expertise, and stakeholder coordination.

• 5. Monitoring emerging underwriting risks, underwriting performance, and recommending mitigating and performance improvement actions where appropriate.

C) Job Requirements:

• Qualifications: Medical doctor /Pharmacist/Relevant University Degree

• Knowledge and skill

- Strong medical and underwriting knowledge

- Analytical and problem-solving skills

- Data analysis and reporting capability (Excel, dashboards, basic data tools)/

- Process improvement and digital mindset

- Customer-centric thinking

- Basic IT skills (understanding of underwriting systems, digital tools, and automation solutions)

Competencies

Leadership Capability Model - Basic/Intermediate level

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.