Global Client Operations Director - Part Time

Company Description

Please note this is a part-time role

Publicis Groupe is now searching for an experienced leader for the Unilever business across our network.

Working closely with the Global Client Lead, the Global Client Operations Director will help push the Power of One agenda that will drive account growth. They will be responsible for all aspects of the operations of the global account - the governing of processes, communications, tools and best practices across Publicis Groupe agency teams to ensure delivery against client objectives. This includes monitoring performance and augmenting the efficiency of the company’s operations to facilitate long-term success, and supporting practice leads in the operational evolution of existing work and new business pursuits. They will also be the designated Transformation Lead for the global account, ensuring that we are set up for AI and scaling its benefits across the account.

Unilever is one of Publicis Groupe’s key global clients with engagement across Media (PubU in SE Asia), Influencer Management (Influential/Captiv8, BR Media & Hepmil), Data Services and Profile Management (Epsilon USA), Consumer Experience technology (Publicis Sapient), Digital Marketing Support (Razorfish USA), and content for e-commerce (Publicis Production Poland). We also have a small but growing brand strategy and creative footprint through Le Pub.

JOB DESCRIPTION

CLIENT

Unilever is a manufacturer and supplier of fast-moving consumer goods. The company's product portfolio comprises beauty, personal care, food and homecare products. Established over 100 years ago, today over 3.4B people in 190 countries use their products every day. They are one of the world’s largest consumer goods companies, owning 13 of the world’s leading global CPG brands. They are also a top 10 global advertiser and are increasing the spend behind a stable of brands that includes huge global behemoths like Dove, Hellmann’s and Persil/Omo but also fast-growing insurgents like K18, LiquidIV and Dr Squatch.

KEY RESPONSIBILITIES

• GCL Partner: working side-by-side with Global Client Lead (GCL) to make decisions for operational activities, and set strategic goals, in support of client objectives.
• Transformational Leadership: leverage our existing experience, relationships, knowledge, and infrastructure to:
• Deliver the Power of One by expanding our Groupe Capabilities with Unilever, to Unlock Growth.
• Ensure that the account is AI-ready, and be a champion for AI-transformed ways of working across all client engagements
• Client Relationships: build and maintain relationships with client-side global procurement, operations, and marketing leads.

• Global Network / Po1 Connectivity

• Partner with Global Client Leader (GCL) to make decisions for operational activities and set strategic goals in support of Client objectives
• Build and maintain cross-Groupe connectivity and a truly global network of connected experts.
• Lead the development of detailed operating and governance models with input from client stakeholders
• Monitor efficiency of each agency internal operations according to Client objectives and apply improvements
• Partner with Global Client Finance Lead to develop key performance metrics and the associated reporting and tracking mechanisms required to measure agency activity, performance and savings.
• Lead development of global benchmarks for project-based pricing
• Deliver all groupe level reporting required by the clients, including the annual representation survey and supplier diversity reporting
• Manage the agency performance feedback process, the Pulse survey - ensuring its effective distribution, collection, and analysis, and tracking local action plans.
• Scaling Efficiencies: Work closely with regional/market leads to identify scalable efficiency opportunities & shareable use cases from regional markets to support business KPIs.

• Growth Opportunity Development

• Identify appropriate agencies to respond to new business requests, across Publicis Groupe, based on capability and potential conflicts
• Develop global support models and responses to operations centric questions for network pitches (RFI/RFPs)
• Collaborate with Publicis Groupe’s Unilever Leadership Team to identify new targets / areas of investment; develop business plans to drive revenue.
• Project Management with leadership teams in response to new business and cross-Groupe engagement meetings (Top-to-Tops, Annual Agency reviews, etc).
• Administer the reporting and analysis of business development activity across business units (pipeline, active opportunities and pitch performance) and the platforms to drive collaboration (Salesforce, Business Intelligence Portal, etc.)
• Oversee weekly and monthly reporting of business development performance reports to Publicis Groupe leadership
• Act as a central resource to connect teams within Publicis Groupe agencies around the globe
• Manage library of case studies across capabilities
• Develop key resources for BD teams - agency profiles, general credentials and capabilities overviews
• Finance:
• Partner with Global Client Finance Lead to develop key performance metrics and the associated reporting and tracking mechanisms required to measure agency activity, and financial performance.
• Work with GCL, GCFL, and agency leads to ensure appropriate distribution of agency fees across countries/entities.
• Business Planning and Tracking:
• Business Planning: ownership of the timeline, plan, content coordination, and deliverables.
• Tracking & reporting of business development activity across Publicis business units (pipeline, active opportunities and pitch performance) and the platforms to drive collaboration (Salesforce, Business Intelligence Portal, etc.)

THE PERSON

A Transformation Leader

Energetic, persuasive and authentic. A magnet who inspires those around them to seek future-facing evolution, uses positive influence to affect the change, and follows through with determination to help get us there.

An Integrator

Understands different collaboration principles, and models, and can design and implement them based on the needs of the business. Able to connect and bring the best of our organisation together to activate meaningful transformation through relevant and purposeful integration.

Thinks big, acts small

Sees the bigger picture and thinks strategically about how to our goals. But understands that it’s our collective daily actions that drive progress and isn’t afraid to roll up their sleeves.

Growth and commercially minded

A proven track record for driving growth. Including a good understanding of business models and trends, as well as the ability to identify and seize opportunities that move the business towards strategic goals as well as realise easy wins.

Agile and Resilient

Is action oriented and full of energy for new challenges. Leans in to change and is a nimble leader. Pushes self and others to be the best they can be and drives change with resilience. Sets a tone of integrity during times of pressure and is collaborative in their solutions.

Global Mindset

A proven collaborator within a global footprint business, who can coordinate and influence a collective team-based client relationship across complex matrix structures, organisations and different cultures. Adept at managing significant stakeholders across time zones and able / willing to travel if required.

Additional Information

Publicis Media offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Publicis Media, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.