Lead ServiceNow Software Engineer

Publix Super Markets is hiring a Lead ServiceNow Software Engineer to support its ITSM business area. The role leads hands-on ServiceNow implementations, integrations, CMDB, ITSM, and ITOM solutions from requirements through development, deployment, and production support, while partnering with technical and business stakeholders.

Responsibilities

• Independently lead the analysis, design, architecture, development, implementation, and support of complex ServiceNow implementations across ITSM, ITOM, CMDB, integrations, and enterprise workflows
• Translate business requirements into scalable, secure, and maintainable technical solutions that improve platform capabilities, workflow automation, and user experience
• Provide hands-on technical leadership across solution architecture, design decisions, development execution, code reviews, platform governance, and engineering best practices
• Mentor junior and intermediate developers through requirements analysis, solution design, development, troubleshooting, code quality, and delivery execution across the SDLC
• Act as a ServiceNow subject matter expert for platform support, upgrades, operational stability, root cause analysis, and after-hours support for critical services
• Influence business and technology stakeholders through clear technical recommendations, executive-level communication, and collaborative decision-making

Skills

• Bachelor's degree in Computer Science, Information Systems, Engineering, a related field, or equivalent experience
• 7+ years of software engineering or enterprise application delivery experience
• 7+ years designing, integrating, and implementing scalable ServiceNow solutions across ITSM, ITOM, CMDB, Problem, Change, Request, APIs, Integration Hub, and Workflow Data Fabric
• 7+ Year of ServiceNow platform architecture, data model, scripting, workflows, Flow Designer, Service Portal, UI Builder, and REST/SOAP integrations experience
• 5+ years leading ServiceNow teams as a hands-on lead developer, including architecture support, implementation ownership, delivery execution, production support, mentoring, and code reviews
• Ability to effectively engage with cross-functional business teams, product owners, analysts, architects, QA, security, infrastructure, support teams, and business stakeholders in large enterprise environments to independently projects
• Strong Agile/Scrum, SDLC, release management, troubleshooting, documentation, stakeholder management, executive communication, and technical influence skills
• 9+ years of software engineering experience in large enterprise environments, including strong ServiceNow platform experience and 5+ years in a Lead or Principal Developer role
• 5+ years of hands-on development experience with .NET, .NET Core, ASP.NET, C#, and SQL
• ITIL certification and ServiceNow certifications such as CSA, CAD, or CIS in ITSM, ITOM, CSM, or related areas
• Experience leading technical design and development across multiple ServiceNow product areas, teams, or enterprise platforms
• Experience designing API-driven, event-based, or integration-heavy solutions using asynchronous processing, enterprise messaging, Kafka, cloud platforms, or similar technologies
• Experience with ATF, test-driven development, CI/CD pipelines, source control, deployment automation, and modern DevOps practices
• Experience extending or integrating SaaS, commercial, low-code, or no-code platforms, including Power Platform, Power Apps, Power Automate, or Dataverse
• Experience with enterprise service workflows, case management, contact center capabilities, AI-assisted automation, NLP, classification, routing, summarization, recommendations, ServiceNow upgrades, and release management

Benefits

• Hybrid flexibility: work remotely when you need focus time and join onsite for high-impact collaboration and brainstorming sessions.
• One month’s extra pay as a year-end bonus each year (pro-rated in the first year), if the associate remains employed through the issue date of that year’s bonus check.
• Employee stock ownership plan that contributes Publix stock to associates each year at no cost.
• Opportunity to purchase additional shares of privately-held stock.
• 401(k) retirement savings plan.
• Group health, dental and vision plans.
• Paid Time Off.
• Paid Parental Leave.
• Short- and long-term disability insurance.
• Tuition reimbursement.
• Free hot lunches (buffet-style) at facilities with a cafeteria.

Company Overview

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