Operations Manager

This position reports to the site General Manager and is responsible for coordinating all operational aspects of the business, with a focus on people-first leadership, building a strong technical team, and maintaining a disciplined operating environment that supports both day-to-day execution and long-term growth.

Job Responsibilities

Plan and deploy field, shop, and warehouse resources so project requirements, schedules, labor plans, and budgets are consistently met.

Manage installation, start-up, repair, and service projects in commercial, industrial, and municipal water and wastewater environments.

Lead regular production meetings to coordinate work priorities, schedules, material readiness, and job status across field and shop teams.

Oversee repair shop and field operations, including workflow planning, job staging, inventory control, work-in-process tracking, field execution, and general facility condition.

Provide technical direction on complex service and repair work by analyzing electrical and mechanical issues, guiding troubleshooting, and validating repair solutions involving pumps, motors, valves, controls, booster and sewage systems, and related equipment.

Ensure accurate physical and digital job records and service documentation to support estimating, customer communication, and internal reporting.

Work closely with estimators, purchasing, planned maintenance teams, and vendors so scope, materials, labor, and logistics are aligned for successful execution.

Serve as a key customer contact for project updates, issue resolution, dispute management, and overall satisfaction.

Support emergency response readiness and coordinate labor, tools, equipment, and material for urgent service and planned after-hours coverage.

Monitor sales, margins, material costs, job cost, and labor utilization, and take action to improve profitability and operational performance.

Own safety culture for the site. Coordinate regular safety trainings, enforce reporting compliance, vehicle safety, and jobsite procedures.

Ensure company vehicles, shop equipment, tools, and safety gear are properly maintained and available to support safe and efficient operations.

Leadership Responsibilities

Recruit, hire, onboard, and retain a technically competent team across field service, repair shop, and warehouse functions.

Develop and train technicians, mechanics, and material handlers, building accountability, technical capability, and teamwork.

Conduct performance reviews and provide coaching, recognition, and constructive feedback to support development and retention.

Champion continuous improvement by identifying operational challenges and leading changes that enhance safety, quality, efficiency, and customer experience.

Ensure department compliance with paperwork, safety standards, and company protocols and foster a culture of high performance and customer focus.

Qualifications and Skills

Technical college degree, trade school certification, or equivalent industry experience preferred.

Minimum 10 years of experience in mechanical systems, service, maintenance, repair operations, project operations, or sales leadership, preferably in contracting, construction, industrial service, or rotating equipment environments.

Strong knowledge of Mechanical, Electrical, and Plumbing (MEP) systems and essential experience with pumps, motors, controls, and related mechanical/electrical systems.

Proven ability to lead field, shop, and warehouse teams in a fast-paced service environment and manage multiple projects simultaneously.

Ability to read project documents, understand technical scopes, and support estimating and planning.

Strong computer literacy and proficiency with Microsoft Office, production management, CRM, and other enterprise software.

Strong communication, leadership, organizational, and customer service skills, with the ability to collaborate effectively in person, by phone, and by email.

Local travel for job walks, site visits, customer meetings, and urgent operational support as needed. Valid driver’s license required.

Physical Requirements

Ability to move safely through office, warehouse, shop, and field environments, including active jobsites and customer facilities.

Exposure to weather, noise, tools, machinery, and mechanical equipment, consistent with an active operational leadership role.

Periodic lifting or moving of parts, tools, or materials may be required.