Programme Manager, CRM 12 Months FTC

Programme Manager - CRM Transformation Programme- 12 Months FTC

Location: Cambridge- Hybrid

Function: Transformation & Technology

Reporting to: Director, Business Transformation / Portfolio Lead

Salary Range: Competitive + Benefits

At Mundipharma, you'll have the opportunity to lead complex, enterprise-wide transformation programmes that enable our commercial, medical, and operational teams to work more effectively through modern digital platforms and business processes.

As Programme Manager, you will provide strategic leadership, governance, and end-to-end delivery oversight across large-scale CRM and business transformation initiatives. Working across multiple functions, markets, technology teams, implementation partners, and external vendors, you will ensure programmes are delivered successfully, achieve measurable business outcomes, and support our long-term growth ambitions.

If you're passionate about leading transformational change, managing complex stakeholder environments, and delivering business-critical programmes, we'd love to hear from you.

Why This Opportunity Stands Out

Lead Enterprise Transformation

Take ownership of high-profile CRM and digital transformation programmes that impact multiple markets, functions, and business units across the organization.

Strategic Business Impact

Drive programmes that enhance customer engagement, improve operational efficiency, strengthen data quality, and support better business decision-making.

Cross-Functional Leadership

Partner with senior business leaders, technology teams, implementation partners, and external vendors to deliver integrated transformation initiatives.

End-to-End Programme Ownership

Manage every stage of programme delivery, from strategy and planning through implementation, adoption, and operational transition.

Global Stakeholder Exposure

Work with diverse stakeholders across commercial, medical, operational, and technology functions in a highly collaborative environment.

Shape Future Ways of Working

Help define future-state processes, governance models, operating frameworks, and technology capabilities that will support business growth.

Career Growth & Development

Join a global organization committed to innovation, leadership development, and continuous improvement.

The Opportunity

As Programme Manager, you will be accountable for the successful planning, governance, coordination, and delivery of complex CRM transformation programmes.

You will maintain an integrated view across business, functional, technical, data, change, and operational workstreams, ensuring all programme activities progress as one coordinated transformation. Acting as the central point of leadership and accountability, you will drive alignment, manage risks, coordinate dependencies, and ensure programmes deliver sustainable business value.

Key Responsibilities

Programme Planning & Governance

Develop and maintain integrated programme plans, delivery roadmaps, milestones, budgets, governance structures, RAID logs, and executive reporting.

Coordinate programme steering committees, governance boards, escalation management, decision-making processes, and change control activities.

Monitor programme performance, budget utilization, risks, and delivery progress while ensuring alignment to strategic objectives.

Business Transformation & Requirements Management

Coordinate requirements gathering and future-state process design activities across multiple business functions and markets.

Ensure business requirements are prioritized, documented, approved, and fully traceable throughout programme delivery.

Facilitate discussions around global standards, local market requirements, and business exceptions to drive alignment and consistency.

Solution Design & Delivery Coordination

Coordinate business and technical design activities across CRM platforms, integrations, data management, reporting, security, and supporting applications.

Manage cross-functional dependencies, decision-making processes, design reviews, and approvals to ensure effective solution delivery.

Provide programme-level visibility across all delivery workstreams and technology partners.

End-to-End Programme Delivery

Lead programme execution across design, configuration, integration, data migration, testing, change management, training, deployment, and transition into support.

Manage programme timelines, critical paths, interdependencies, resource planning, and delivery milestones.

Identify and proactively resolve risks, issues, and delivery blockers to ensure successful programme outcomes.

Data, Reporting & Integration Management

Coordinate data cleansing, migration, mapping, validation, reconciliation, and business sign-off activities.

Ensure reporting, analytics, and integration requirements are clearly defined, delivered, and aligned with business objectives.

Drive stakeholder readiness for data adoption and operational transition.

Partner & Vendor Management

Manage implementation partners, platform providers, system integrators, and specialist vendors against agreed scope, timelines, deliverables, quality standards, and commercial commitments.

Track vendor performance, coordinate dependencies, and escalate delivery or contractual issues where required.

Ensure partner activities remain aligned with programme objectives and governance requirements.

Change Management & Business Adoption

Coordinate stakeholder engagement, communication plans, organizational change activities, training programmes, and business readiness initiatives.

Support business leaders in driving adoption across functions, user communities, and markets.

Monitor adoption metrics and ensure business teams are equipped to maximize programme benefits.

Testing, Deployment & Operational Readiness

Coordinate testing strategies, defect management processes, user acceptance testing, deployment planning, cutover activities, and go-live readiness.

Manage hypercare and transition into business-as-usual support.

Ensure documentation, support processes, governance frameworks, and knowledge transfer activities are successfully completed.

What We're Looking For

Essential Qualifications

Bachelor's degree in Business, Information Technology, Computer Science, Engineering, Project Management, or a related discipline.

Professional programme or project management certifications such as PMP, PRINCE2, MSP, AgilePM, SAFe, or equivalent are highly desirable.

Fluency in English with excellent communication and stakeholder management skills.

Experience

Proven experience leading large-scale CRM, technology, digital, or business transformation programmes within complex matrix organizations.

Demonstrated track record managing enterprise-wide programme delivery across multiple functions and stakeholder groups.

Experience working with CRM platforms such as Salesforce, Microsoft Dynamics 365, Veeva CRM, SAP Customer Experience, or similar technologies.

Strong experience managing implementation partners, system integrators, and third-party vendors.

Experience overseeing data migration, integrations, change management, testing, deployment, and business adoption activities.

Exposure to global or multi-market transformation programmes is highly desirable.

Skills & Competencies

Strong programme and portfolio management capabilities.

Excellent governance, planning, budgeting, and risk management expertise.

Exceptional stakeholder engagement and executive communication skills.

Ability to manage complex cross-functional dependencies and competing priorities.

Strong leadership and influencing skills without direct authority.

Analytical and strategic problem-solving mindset.

Excellent organizational and decision-making abilities.

Strong vendor and commercial management experience.

Results-oriented with a focus on delivering measurable business outcomes.

Adaptable, resilient, and able to operate effectively in fast-paced transformation environments.

What You'll Gain

At Mundipharma, you'll join a company committed to innovation, collaboration, and delivering meaningful business transformation that supports better outcomes for customers, patients, and employees.

We offer:

• Competitive compensation and benefits package
• Opportunity to lead strategic enterprise transformation programmes
• Exposure to senior business leaders and global stakeholders
• Professional development and career growth opportunities
• Collaborative and high-performing culture
• Experience working with leading CRM and digital technologies
• The chance to influence how the organization operates and grows in the future

About Mundipharma

Mundipharma is a global healthcare company committed to improving lives through innovative medicines and healthcare solutions.

Through collaboration, innovation, and operational excellence, we continue to transform how we serve patients, healthcare professionals, and customers worldwide.

Join us and help lead the next generation of CRM and business transformation at Mundipharma.

Apply today and play a pivotal role in shaping the future of our digital and operational capabilities.

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