Cloud Native Professional Service Engineer

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Role Overview & Impact

This is a senior, customer-facing technical role within the Customer Success organization. We are looking for a deeply technical leader who can partner with Japanese customers, communicate effectively in Japanese (written and spoken), and guide them toward operational excellence with Portworx.

In this role, you will:

• Work directly with customer architects and senior administrators to design, deploy, and optimize mission-critical applications-including databases-within Kubernetes and other container orchestration environments using Portworx.
• Provide advanced technical escalation support to our Technical Support Engineering team.
• Lead joint solution development with technology partners to expand the Portworx ecosystem and drive deeper interoperability.
• Serve as a trusted technical advisor to customers and collaborate closely with sales teams to ensure successful adoption, expansion, and long-term satisfaction.

Key Responsibilities

• Build and deliver compelling demos, reference architectures, and best practices that highlight the value of Portworx in cloud-native and hybrid environments.
• Create high-quality technical content in Japanese, including deployment guides, implementation documents, operational runbooks, and customer-facing solution material.
• Support daily customer deployment, integration, and optimization activities throughout the lifecycle of Portworx adoption.
• Provide expert-level technical guidance during all phases of customer engagement, especially with strategic and enterprise accounts in Japan.

Required Skills & Experience

• Native-level  Japanese language proficiency, including strong technical writing ability, and professional-level English communication skills.
• Deep knowledge of compute infrastructure, storage systems, and container orchestration technologies across both on-premises and cloud environments.
• Hands-on experience with major cloud platforms such as AWS, Google Cloud Platform (GCP), or Microsoft Azure, including their storage and compute services.
• Strong proficiency in at least one of the following:
• Kubernetes (Helm, Operators, CRDs)
• OpenShift and the Red Hat ecosystem
• Rancher and multi-cluster management
• KubeVirt and virtualized workloads on Kubernetes
• Distributed storage, cloud storage, block/file storage architectures
• Practical experience with DevOps and automation tools such as Terraform, Ansible, Jenkins, and GitLab CI/CD.
• Familiarity with observability and monitoring platforms like Prometheus, Grafana, Datadog, or Splunk.
• Senior-level experience in a customer-facing role with the ability to distill complex technical concepts into clear, actionable guidance.
• Strong interpersonal and communication skills to work effectively with customers and internal engineering teams, particularly when handling escalations or driving product improvements.

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.