Account Executive - UK

Account Executive, UK

London, United Kingdom

About Puzzel

We're the AI-native customer experience platform built in Norway, trusted across Europe, and growing fast. For 25 years we've helped contact centres deliver faster, more human service - without the clutter or complexity. Today we're #1 in the Nordics, scaling rapidly in the UK and the Netherlands, with one ambition: become Europe's clear CX market leader.

Puzzel Values

• Built on Trust - our Nordic foundation. Customers, partners, and each other.

• Stronger Together - one team, one purpose, shared wins.

• Stay Hungry - we raise our game every day.

Why we’re proud

• Frost Radar Innovation & Growth Leader in EMEA Customer Experience Platforms (2025)

• CX Awards ' Best Mid-Market Contact Center Platform ' (2024)

• Flexa Top 10 most inclusive companies and Top 25 for work-life balance, diversity and inclusion, pet-friendly companies and professional services (2026)

• Consistently high Glassdoor rating

• Mercer -benchmarked pay for equity and market fairness

• Puzzel doesn't just build AI for our customers - we’ve embraced it internally, adopting it across the business to work smarter and faster

Read more about us here.

What you'll do

You'll be proactive and solution-oriented, and not afraid to shake things up. Excellent communication skills are a must, as well as the ability to close deals.

You should have good time management skills, be comfortable running your own processes and excel at the following:

• Building and nurturing relationships with customers and partners or creating business opportunities from scratch - it's important to highlight that you'll be managing the full sales cycle from initial prospecting to close.

• Initiating and leading activities that contribute to goal achievement for growth and profitability in the portfolio.

• Selling through partner and channel organisations: recruiting, enabling and co-selling with partners to generate and close pipeline.

• Conducting activities such as demos and presentations.

• Performance and budget responsibility for your own portfolio.

• High self-motivation and being able to implement a structured way of working.

• Thoroughly understand the customer's needs, business, and processes.

• Working under pressure and to deadlines.

• Interacting with clients and customers both internally and externally.

• Making the most of our systems and automated sequences to minimise manual work and continued best practice for RevOps (Salesforce and Outreach in particular).

The must haves

• Fluent English and excellent communication skills

• Technological understanding and interest in the field of cloud-based services

• At least 3 years’ experience managing full sales cycle, from prospect to close

• CX or complex B2B SaaS sales experience

• Experience working with structured sales methodologies (MEDDPICC and/or Challenger preferable) & sales pipelining

• Proactive, entrepreneurial mentality and willingness to self-generate pipeline are a must

• Autonomy and confidence to sell into a new market

The nice to haves

• Exposure to an international environment

• Additional language skills

• CCaaS / competitor industry experience

• MEDDPICC or similar robust methodology

The location

This role is based in our London office, with a hybrid set up of 1-2 days per week in the office.

What to expect from the interview process

• Screening call with Talent Acquisition

• 1st interview with Sales Director & local Account Executive

• Final panel presentation

Diversity & Inclusion

We want everyone at Puzzel to feel able to be their true, authentic self at work - regardless of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age or economic background.

We're proud of our diverse, global workforce, but there's more to do. Our current gender split is 25% female to 75% male - in line with the SaaS average, but not where we want to be. Here's how we're improving it:

• Our C-suite has moved from 100% male in 2023 to a 5:3 male-to-female split today.

• Female hires grew from 23.6% in 2021 to 41% in 2024, dipping to 34% in 2025 - a trend we watch closely, but never treating as a tick-box exercise.

• We partner with Flexa, to compound our aspiration to attract a diverse talent pool.

• We work with state employment initiatives in Norway and Sweden on internship and apprenticeship routes, to help early-years talent into the workforce.

One Last Thing

Even if you're only a 75% match for this role, we still want to hear from you - this list is indicative, and skills can always be learnt.

We're unable to offer sponsorship for this role, so you'll need existing eligibility to work in the country you're applying to.

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