QSSK- OM-OPERATIONS MANAGER
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 23, 2026.
JOB TITLE: OPERATIONS MANAGER
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtecis a manpowermanagement solutions firm operatingin the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced Operations Managerto work in Nairobi, Kenya.
Job Summary
Our client in the Security Industry is seekingto recruit an OperationsManager who will be responsible foroverseeing and directing all security operations, leadingand developing the operations team, and ensuring the safety and protection of clients' assets and premises. The Operations Manager will also ensure compliance with safety procedures, effective incident response, operational efficiency, and the delivery of high standardsof service across all assigned posts and contracts.
DUTIES & RESPONSIBILITIES:
- Develop and implement operational strategies, policies, and standard operating procedures (SOPs) to ensure efficient and effective security service delivery.
- Provide strong leadership to Operations Supervisors and security personnel, including recruitment, training, performance management, and mentorship.
- Oversee the deployment and coordination of security guards across all assigned posts and client sites.
- Review and approve duty rosters to ensure full coverage of shifts and optimalresource utilization.
- Monitor, review, and consolidatedaily, weekly, and monthly operational and incident reports for management and clients.
- Ensure timelyand accuratedocumentation of all incidents and escalate critical matters appropriately.
- Conduct site inspections and audits to verify compliance with post orders, SOPs, and safety procedures.
- Serve as the primary point of contact for client inquiries, complaints, and service issues, ensuring prompt resolution.
- Address operational challenges as they arise, make sound decisions under pressure, and escalate complex problems when necessary.
- Manage operational budgets, resources, and equipment, and identifyopportunities for continuous improvement.
- Build and maintainstrong relationships with clients and key stakeholders.
Requirements
KNOWLEDGE, SKILLS, AND EXPERIENCE:
- Diploma/Degree in Criminology, Security Management, Business Administration, or a relatedfield.
- At least 5-7 years of experience in security operations, with 3+ years in a supervisory or management role.
- Proven leadership and people-management skills, with the ability to motivate and develop teams.
- Strong decision-making, problem-solving, and strategic planning abilities.
- Excellent observational and analytical skills.
- Clear communication and interpersonal skills, with the ability to engage clients and stakeholders effectively.
- Ability to work under pressure and manage multiple priorities.
- Aged 35 years and above.
- Proficiencyin MS Office and operational reporting tools.
Interested and qualified applicants should submittheir applications through the link below.
Note:Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TODISQUALIFICATION.