Implementation Consultant

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is looking for an Implementation Engineer to lead the technical build and delivery of our Centrix Risk & Fraud Management solutions. This is a hands-on technical role with a consultative edge. You’ll configure and architect integrations between Q2’s platforms and external systems, including online banking applications, core processing systems, and other third-party services, often within Azure-hosted environments. You’ll also act as the Centrix product expert on each project. You’ll learn how each client operates, recommend best practices, and make sure they know what’s needed on their side to go live.

You’ll work directly with clients, Project Managers, and cross-functional partners in Sales, Product, Engineering, and Hosting, using Salesforce to manage and track casework and status. You’ll translate technical detail into terms clients and project partners can act on. We’re looking for someone who is disciplined, driven, and comfortable owning complex problems from discovery through go-live, with the technical skills to build the solution and the confidence to work directly with clients.

RESPONSIBILITIES

• Assesses project risks and builds mitigating strategies
• Trains others in best practices and proper execution
• Participates in the building plans and guides teams through key on-site activities
• Works with Solutions Architect and Development to ensure suggested solutions are feasible
• Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go live
• Mentors PMs and trains other Implementation resources in areas of product expertise, case resolution, client communication and process improvement
• Supports case management and timely issue resolution by facilitating case reviews
• Acts as subject matter expert in product features and functionality
• Helps to build requirements and solution design
• Analyses customer’s business and makes recommendations
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Helps to oversees testing and case resolution EXPERIENCE AND KNOWLEDGE
• Typically requires a Bachelor’s Degree in related field and 5+ years of experience in project management or the Financial Services industry including previous experience in a similar consultative role or an advanced degree with 3+ years of experience
• Familiarity with enterprise software deployment architecture and methodologies
• Knowledge of effective business requirements practices and support methodologies
• Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management Excellent people and teamwork skills
• Remains calm, diplomatic and cooperative under stressful conditions
• Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task
• Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines
• Ability to trains individuals 1-on-1 and in a classroom environment
• Passion for improving processes and a commitment to customer satisfaction
• Ability to travel up to 30% of the time

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off

• Career Development & Mentoring Programs

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

• Community Volunteering & Company Philanthropy Programs

• Employee Peer Recognition Programs - “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements