Client Service Coordinator

QIMA • English • Bachelor's Degree • 4 months ago
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Location
In office (Shenzhen)
Seniority
Junior · 1+ year exp
Employment
Full-Time
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QIMA

QIMA is a global testing, inspection, certification, and compliance provider that helps brands, retailers, and manufacturers secure their supply chains. The company offers factory audits, laboratory testing, product inspections, and digital management software across the consumer products, food, and life sciences industries. Operating in over 100 countries, it combines on-the-ground technical expertise with data intelligence to ensure product safety, quality, and regulatory compliance.
qima.com • Hangzhou • Antananarivo • Fez • São Paulo • Bogotá • Cybersecurity • Consumer Goods • Biotechnology • Professional Services • Transportation & Logistics • Supply Chain • 11-50 employees

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we service the consumer products, food, and life sciences industries, and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 6,000 Qimers live and make decisions every day by our QIMA Values, which client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

The Client Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Client Service Supervisor.

Key Responsibilities include:

  • Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
  • Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
  • Helps our clients to use our online platform, and encourage them to try out its many useful functions

In order to succeed in this role, you have:

  • A university degree graduate of Business or any related course
  • Some work experience in a similar position (at least 1 year)
  • Open to fresh graduates who are highly trainable
  • Good command of English
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